Darlene Sylves
Customer Service Representative
Hanover,PA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
31
31
years of professional experience
4
4
years of post-secondary education
Work History
Co-Owner/Customer Service Representative
Gutters 2 You
Westminster, Maryland
03.2018 - 10.2021
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Consulted with customers to assess needs and propose optimal solutions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Interacted well with customers to build connections and nurture relationships.
- Managed day-to-day business operations.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Dog Groomer
Shags 2 You
12.2008 - 10.2017
- Prepared pets for grooming by conducting thorough assessments of their coat condition, overall health, and temperament, ensuring an appropriate and safe approach.
- Consistently ensured accurate record-keeping of client information, bookings, payments, and special requests for seamless business operations.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Broadened clientele base through successful word-of-mouth referrals from satisfied customers.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Managed appointment scheduling efficiently, ensuring timely service delivery to maximize daily productivity.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
Co-Owner
EmbroidMe
10.2003 - 10.2007
- Introduced cutting-edge technology solutions to modernize business operations while improving overall efficiency levels.
- Increased overall profitability by identifying cost-saving measures and optimizing resource allocation.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Implemented marketing initiatives to attract new customers and increase brand awareness.
- Managed daily business operations, resulting in smooth workflow and enhanced productivity.
- Processed payments for rental equipment, recreation activities and retail sales.
- Investigated equipment malfunctions to speed repair and maintain production equipment.
- Streamlined workflow with effective organization of raw materials, tools, and finished products in designated areas.
- Ensured timely completion of orders by effectively managing project timelines and prioritizing work based on deadlines.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Managed time effectively while juggling multiple projects simultaneously, ensuring timely delivery without compromising design accuracy or product quality.
- Maintained a clean and safe working environment by adhering to established safety protocols and best practices in machine operation.
Customer Service Representative
Dept. Of Defense
06.1990 - 10.2003
- Utilized CRM software efficiently, updating customer profiles accurately during each interaction.
- Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Trained new personnel regarding company operations, policies and services.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained and managed customer files and databases.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
Liberty High School
Eldersburg, MD 09.1981 - 06.1985
Skills
Multitasking
Interpersonal Skills
Self Motivation
Problem-Solving
Excellent Communication
Client Relations
Recordkeeping strengths
POS Systems and Ordering Platforms
Database Management
Understanding Customer Needs
Scheduling
Effective Communication
Timeline
Co-Owner/Customer Service Representative
Gutters 2 You
03.2018 - 10.2021
Dog Groomer
Shags 2 You
12.2008 - 10.2017
Co-Owner
EmbroidMe
10.2003 - 10.2007
Customer Service Representative
Dept. Of Defense
06.1990 - 10.2003
High School Diploma -
Liberty High School
09.1981 - 06.1985