Overview
Work History
Education
Timeline
Generic
Darlene Tau

Darlene Tau

Deltona

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Seminole Harley Davidson
08.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded proactively and positively to rapid change.
  • Promptly responded to inquiries and requests from prospective customers.
  • Managed timely and effective replacement of damaged or missing products.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

Brand Ambassador

NUSKIN
02.2019 - Current
  • Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
  • Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
  • Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
  • Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
  • Generated leads for future business opportunities by collecting customer contact information during promotional events.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Communicated product information with confidence and educated consumers about company.
  • Engaged, educated, and befriended customers to deliver amazing shopping experience.
  • Educated consumers about product benefits, leading to increased interest and sales conversions.
  • Drove customer engagement by creating interactive activities that showcased the unique features of promoted products.
  • Achieved targeted marketing goals by collaborating closely with team members to develop effective strategies for each campaign.
  • Maintained detailed records of promotional activities, results achieved, and areas for improvement to inform future campaigns.
  • Designed, filled, and arranged eye-catching product floorsets to increase sales.
  • Increased social media presence for various brands by generating quality content during marketing events and sharing it on multiple platforms.
  • Managed inventory levels at promotional events to ensure adequate product supply while minimizing waste or shortages.
  • Increased social media engagement by creating and sharing appealing content about brand.
  • Trained new brand ambassadors, ensuring consistency and quality in brand representation.
  • Collaborated with marketing team to develop and implement local marketing strategies, raising brand awareness.
  • Implemented referral program that incentivized word-of-mouth promotion, expanding customer base.
  • Conducted product demonstrations to highlight features and benefits, enhancing customer understanding.
  • Provided exceptional customer service to drive satisfaction.
  • Communicated product value, quality, and style to educate and entice potential customers.
  • Worked with team to achieve sales goals for products.
  • Educated customers on product features and answered questions regarding product use.
  • Maintained knowledge of current promotions and product features.
  • Increased sales by effectively communicating product benefits.
  • Organized and stocked merchandise to keep necessary levels for sales demand.
  • Collaborated with sales staff to identify target customers, promote products and increase sales.
  • Maintained accurate records of promotional events and customer interactions.

Education

High School Diploma - General Studies

Chesapeake College
Wye Mills, MD
10.2019

Timeline

Customer Service Representative

Seminole Harley Davidson
08.2024 - Current

Brand Ambassador

NUSKIN
02.2019 - Current

High School Diploma - General Studies

Chesapeake College

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Darlene Tau