Darlene Timm
Acton,MA
Summary
Motivated Administrative Assistant with more than 25 years experience. Adaptable and personable team player focused on providing exceptional customer service every time. Willing to travel and work flexible schedules.
Overview
31
31
years of professional experience
Work History
Customer Care Representative
Med Tech Gases
02.2012 - 07.2018
- Entered and maintained accurate and current customer account data, reviewed accounts periodically for any discrepancies
- Coordinated timely responses to online customer communication and researched complex issues.
- Evaluated customer information to explore issues, develop potential solutions in a timely manner.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Coordinated logistics and verified shipment pricing and availability.
- Answered average of a large amount of calls, emails and faxes per day, taking customers orders, addressing customer inquiries, solving problems and providing product information.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Explained details about pricing of products and lease options guide customers in there purchasing decisions.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Built long-term, loyal customer relations by providing top-notch service.
Customer Service Specialist and Dispatching
Air-Mart Heating And Cooling
03.2007 - 06.2009
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Answered calls, emails and faxes addressing customer inquiries, solving problems and providing product information.
- Performed data entry to record service calls and orders and questions
- Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
Office Administrative Assistant
Essex Silver Line Corporation
09.1987 - 2007
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Managed accounts receivable applying payments accordingly
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Transferred and directed phone calls, guests and mail to correct staff members.
- Provided clerical support to employees by copying, faxing and filing documents.
Education
High School Diploma - undefined
Greater Lowell Regional Vocational High School
Tyngsboro, MA1987
Skills
- Payment processing
- Data entry
- Professional telephone demeanor
- Account management
- Computer proficient
- Credit card processing
- MS Office proficiency
- Complaint resolution
Timeline
Customer Care Representative
Med Tech Gases
02.2012 - 07.2018
Customer Service Specialist and Dispatching
Air-Mart Heating And Cooling
03.2007 - 06.2009
Office Administrative Assistant
Essex Silver Line Corporation
09.1987 - 2007
High School Diploma - undefined
Greater Lowell Regional Vocational High School