Darlene Timmons
Phoenix,AZ
Summary
Committed social and community service manager with proven experience in developing and implementing programs that serve diverse communities. Skilled in team leadership, strategic planning, and stakeholder engagement, ensuring projects meet both community needs and organizational goals. Successfully increased community participation and support through effective outreach, collaboration, and innovative solutions to complex social issues.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Support Housing Peer Support
Community Bridges Inc.
Phoenix, AZ
07.2024 - Current
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Completed detailed documentation of sessions, patient notes and recommendations.
- Followed appropriate methodology to deliver optimum counseling meeting individual needs.
- Incorporated different treatment methodologies and evidence-based practices to meet clients' specific needs.
- Actively listened and responded empathetically when interacting with clients.
- Coordinated comprehensive care plans for clients to meet their individual needs.
- Assisted individuals with eligibility for available benefits.
- Acted as an advocate for vulnerable populations by advocating for policy changes at the state level.
- Maintained strong knowledge by participating in workshops, conferences, and online education classes.
- Maintained accurate records of all training sessions including attendance logs, course materials, and assessments.
- Created and offered additional materials to enhance training.
Volunteer
The Collective
Phoenix, AZ
03.2020 - Current
- Provided guidance and support to fellow volunteers during their shifts.
- Assisted with fundraising efforts, including event planning and donor outreach.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Guided clients through transition to independent living within community.
- Promoted community resources through printed marketing material, email newsletters and social media campaigns.
- Empowered patients and families to negotiate with resource providers and make decisions on own behalf.
- Made meals in accordance with company standards and requirements.
- Informed customers about menu items available at the facility.
- Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.
- Helped individuals overcome discrimination, stigmas and trauma by providing encouragement and community resources.
- Coordinated resources to support clients and help each achieve targets.
- Participated in weekly team meetings to discuss cases and develop treatment plans.
- Helped individuals overcome harmful drug and alcohol addictions.
- Facilitated individual and group sessions to provide guidance and counseling.
Tax Preparer
Jackson Hewitt
12.2022 - 04.2024
- Streamlined tax filing processes for clients, ensuring a smooth and efficient experience.
- Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
- Developed spreadsheet models to accurately track tax information.
- Researched tax implications for various deductions and credits.
- This is a seasonal position
Employment Specialist
Umom New Day Centers
07.2023 - 01.2024
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Assisted clients in developing effective job search strategies that leveraged their unique skills, experience, and qualifications for targeted positions.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Developed and monitored employee recognition programs.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
BDC Sales Representative
Mercedes Benz of Scottsdale
07.2022 - 08.2023
- Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Professional Caregiver
Endeavors
07.2021 - 09.2022
- Promoted positive mental health among clients through meaningful conversations and active listening to address concerns or feelings of isolation.
- Liaised with key accounts to deliver targeted administrative household support.
- Coordinated transportation services for medical appointments, errands, or recreational outings to foster client independence and socialization opportunities.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Receptionist
Iphoish nail bar
06.2022 - 09.2022
- Answered central telephone system and directed calls accordingly.
- Developed strong relationships with clients through attentive listening skills and genuine interest in their needs, promoting repeat business.
- Handled assignments independently with good judgement and critical thinking skills.
- Communicated with individuals entering building to boost security, assist visitors and keep visitor log.
Waffle House Server
Waffle House
05.2019 - 11.2020
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Server
Wendy's
02.2019 - 04.2020
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Generated reports detailing findings and recommendations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Enforced company policies and regulations with employees.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
Teacher Assistant
City of Phoenix Parks and Recreation
06.2018 - 02.2019
- Developed materials for classroom teachers to support instruction, lab work or in-class activities.
- Maintained accurate records of student attendance, performance, and assessment results for data-driven instruction adjustments.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
- Graded assignments and reported individual progress to teacher.
- Copied, organized and distributed classroom assignments or other paperwork.
Education
Associate's degree in Medical Assisting -
UEI College
Phoenix, AZ09.2023
High school diploma -
South Pointe High School
Phoenix, AZ05.2020
Skills
- Food Service
- Host/Hostess
- Customer service (6 years)
- Customer support
- Analysis skills
- Caregiving
- Restaurant experience
- Childcare
- Retail sales
- Office Management
- Marketing
- Telecommunication
- Office experience
- Data entry
Certification
- First Aid Certification
- CPR Certification
Timeline
Support Housing Peer Support
Community Bridges Inc.
07.2024 - Current
Employment Specialist
Umom New Day Centers
07.2023 - 01.2024
Tax Preparer
Jackson Hewitt
12.2022 - 04.2024
BDC Sales Representative
Mercedes Benz of Scottsdale
07.2022 - 08.2023
Receptionist
Iphoish nail bar
06.2022 - 09.2022
Professional Caregiver
Endeavors
07.2021 - 09.2022
Volunteer
The Collective
03.2020 - Current
Waffle House Server
Waffle House
05.2019 - 11.2020
Server
Wendy's
02.2019 - 04.2020
Teacher Assistant
City of Phoenix Parks and Recreation
06.2018 - 02.2019
- First Aid Certification
- CPR Certification
Associate's degree in Medical Assisting -
UEI College
High school diploma -
South Pointe High School
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