Darlene VanBuren
Schenectady
Summary
Resourceful professional in food preparation and service, skilled in customer service and sales strategies. Experienced in menu planning and maintaining hygiene standards while efficiently managing kitchen operations. Known for strong organizational and communication skills that enhance teamwork and ensure positive customer experiences in fast-paced environments.
Overview
26
26
years of professional experience
Work History
Cashier & Customer Service
Hannaford
Schenectady
09.2021 - Current
- Processed customer transactions accurately and efficiently at checkout.
- Ensured customer satisfaction by accurately issuing receipts and processing refunds or exchanges.
- Provide product information and help customers locate specific items.
- Maintained a detailed knowledge of available products and communicated information to customers.
- Balance the cash drawer at the end of each shift, ensuring accuracy.
- Maintained cleanliness and organization of the cashier area and surrounding space.
- Restocked shelves and arranged displays to optimize product visibility and attract customer interest.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Followed company security procedures for handling large sums of money.
- Maintained knowledge of store promotions to effectively inform customers and drive sales.
- Checked personal identifications during alcohol and tobacco sales.
- Adhered to social distancing protocols and wore mask or face shield.
- Supported store operations by completing various management-directed tasks efficiently and reliably.
- Built and maintained productive relationships with employees.
Cashier, Supervisor, Prep & Line Cook
Union College
Schenectady
05.2000 - Current
- Supervised cashier team, ensuring prompt and effective customer service.
- Manage cash, credit card transactions, Respond to customer questions quickly and professionally and make food suggestions based on customers' diet registrations.
- Managed cash register operations and trained staff on procedures.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Mentor new staff members to ensure high standards of customer service and provide guidance on company procedures.
- Managed opening and closing procedures for dining halls on Union campus to maintain operational efficiency.
- Restocked condiments, napkins, and utensils at server stations to facilitate efficient customer service.
- Collaborated with team to deliver timely service of items.
- Prepare food and serve food to customers.
- Assisted in menu planning and food presentation for special events.
- Maintained cleanliness and organization of kitchen equipment and work areas.
- Operated kitchen equipment safely and maintained cleanliness standards.
- Adhered to health regulations while handling food and maintaining kitchen hygiene.
- Set up workstations with needed ingredients, utensils and cooking equipment.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Set up and performed initial prep work for soups, sauces, and salads.
- Maintained accurate records of daily production sheets including waste logs.
- Checked temperature of freezers and refrigerators to maintain proper storage of cold items.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
- Informed management of low or spoiled inventory to maintain optimal supply levels.
- Rotated inventory to reduce waste and optimize freshness.
- Monitored temperatures of prepared food and cold-storage areas.
- Prepared workstations with ingredients and tools to increase efficiency.
- Monitored inventory to keep adequate stock of food items and supplies.
- Utilized point-of-sale systems for taking orders from customers.
- Monitored inventory to keep adequate stock of food items and supplies.
- Utilized point-of-sale systems for taking orders from customers.
Cashier & Customer Service
Walmart Super Center
Glenville
05.2000 - 09.2000
- Assisted customers with scanning items, answering questions, and addressing needs while processing transactions and handling cash and payment methods to ensure excellent service.
- Guided customers with product inquiries, enhancing shopping experiences by providing timely and relevant information.
- Greeted customers and answered any questions they had about the store's products and services.
- Executed tasks assigned by management to enhance team efficiency.
- Assisted customers over the phone regarding store operations, product information and order placement.
Education
Scotia Glenville High School
Scotia, NY01-1985
GED - EDGE Critical Thinking, Career Readiness, & Internship Program
Washington Irving Educational Center
Schenectady, NYSkills
- Cash handling
- Point-of-sale operation
- Accurate order taking
- Money management accuracy
- Attention to detail
- Inventory management
- Sales reporting
- Product knowledge
- Complaint resolution
- Food safety compliance
- Hygiene standards
- Health compliance
- Food labeling
- Allergy awareness
- Food temperature control
- Menu planning
- Buffet setup and maintenance
- Liquor law compliance
- Food service management
- Quality control
- Merchandising skills
- Works well under pressure
- Efficient
- Effective communication
- Interpersonal skills
- Basic math
- Work station sanitation
- Patient care
- Food temperature control
- Patient care
Timeline
Cashier & Customer Service
Hannaford
09.2021 - Current
Cashier, Supervisor, Prep & Line Cook
Union College
05.2000 - Current
Cashier & Customer Service
Walmart Super Center
05.2000 - 09.2000
Scotia Glenville High School
GED - EDGE Critical Thinking, Career Readiness, & Internship Program
Washington Irving Educational Center