Summary
Overview
Work History
Education
Skills
Timeline
Generic

Darlene venancio

Hingham

Summary

Dynamic professional with a proven track record at Crown Dental Group, enhancing office efficiency and patient satisfaction through meticulous organization and exceptional phone etiquette. Excelled in front office management and HIPAA compliance, achieving significant improvements in patient scheduling and records management. Skilled in fostering positive customer experiences and streamlining operations for optimal service delivery.

Friendly and organized with excellent interpersonal skills and positive, upbeat approach. Familiar with office software and administrative tasks, including scheduling and communication. Committed to providing welcoming environment and ensuring smooth daily operations.

Experienced with managing patient appointments and front desk operations in dental settings. Utilizes exceptional communication skills to ensure patient satisfaction. Track record of maintaining organized records and providing efficient administrative support.

Professional with experience in dental industry, equipped with skills in patient scheduling, insurance verification, and front desk management. Strong focus on team collaboration and delivering results with flexibility to adapt to changing needs. Reliable, approachable, and skilled in communication, fostering positive patient interactions and efficient clinic operations.

Overview

29
29
years of professional experience

Work History

Receptionist

Crown Dental Group
07.2011 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
  • Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
  • Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Supported dentist in maintaining accurate documentation of treatment plans for better continuity of care between visits.
  • Supported dental staff during peak times by assisting with patient preparation and post-care instructions.
  • Ensured compliance with health and safety regulations by maintaining up-to-date knowledge of best practices and conducting regular audits.
  • Performed various administrative tasks by filing, copying and faxing documents.

Floor Associate

Marshalls
06.2023 - 10.2023
  • Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within the store environment.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Increased customer satisfaction by providing excellent product knowledge and timely assistance on the sales floor.
  • Enhanced operational efficiency by organizing shelves, racks, and other display areas for easy access and navigation by customers.

Shift Manager

Wendys Restaurant
06.2010 - 05.2016
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.

Shift Manager

MacDonalds Restaurant
05.1999 - 08.2009
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Coordinated staff training programs to improve service quality, enhancing overall customer experience.
  • Negotiated with suppliers for better pricing, directly impacting profitability by reducing operational costs.
  • Supervised ongoing daily production phases.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Created and implemented strategies for improving operational efficiency and accuracy.

Cashier

Kmart
01.1996 - 02.1998
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

Dental Assistant Certified - Dental Asstistant

Everest Institute
Brighton Ma 02135
09-2010

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Greeting and seating clients
  • Reception desk management
  • Meticulous and organized
  • Excellent multitasking capability
  • Appointment scheduling
  • Phone and email etiquette
  • Punctual and reliable
  • Maintaining cleanliness
  • Insurance verification
  • Patient scheduling
  • Front office management
  • Treatment room setup
  • Records management
  • HIPAA compliance
  • Dental radiography
  • Verbal and written communication
  • CPR certified
  • Pharmacy correspondence

Timeline

Floor Associate

Marshalls
06.2023 - 10.2023

Receptionist

Crown Dental Group
07.2011 - Current

Shift Manager

Wendys Restaurant
06.2010 - 05.2016

Shift Manager

MacDonalds Restaurant
05.1999 - 08.2009

Cashier

Kmart
01.1996 - 02.1998

Dental Assistant Certified - Dental Asstistant

Everest Institute
Darlene venancio