Summary
Overview
Work History
Skills
Timeline
Generic

Darlene Vigil

RIALTO,CA

Summary

Reliable and enthusiastic CSR offering 4 years of experience in office environments.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

FTDI West
05.2018 - 07.2024
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Managed timely and effective replacement of damaged or missing products.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Customer Service Representative

Allways Pacific
04.2017 - 08.2018
  • Customer Service Representative
  • Answered/Received  calls daily 
  • Answering high volumes of emails promptly.
  • Allocating/Processing orders (importing files in 3PL, label printing,providing pick tickets and order summaries)
  • Addressed customer inquiries/ solve problems with any over allocations by researching item histories and/or recommending sub styles to meet orders.
  •  Routing orders between start and cancel to meet all deadline time frames.
  • Contacting carriers for pickups, ETA's, and reschedules.
  • Creating BOL's with correct ship-to address, freight terms, carton/weight amount, and carrier information.
  • Sending ASN on a fast timely matter
  • Scheduling pickups with carriers
  • Creating and updating daily/weekly shipping logs 
  •   Closing orders in 3PL
  • Invoicing shipped orders

Shipping And Receiving Clerk

Yankee Clipper Distribution
01.2016 - 04.2017
  • Greeting carriers
  • Provided time in and out sheets.
  • Assigning doors for drivers for loading tasks.
  •  Providing inbound/outbound to billing.
  • Sending ASN
  • Working with loaders to meet 2-hour loading window and confirming that correct freight is loaded.

Skills

  • Fast learner
  • Organized
  • Exceptional communication skills
  • Customer service
  • Strong client relations
  • File management
  • Problem-solving skills
  • Flexible
  • Accurate and detailed
  • Works well under pressure
  • Experienced with Microsoft Excel and 3PL
  • Spreadsheet management
  • Data Entry
  • Customer and client relations
  • Critical thinking

Timeline

Customer Service Representative

FTDI West
05.2018 - 07.2024

Customer Service Representative

Allways Pacific
04.2017 - 08.2018

Shipping And Receiving Clerk

Yankee Clipper Distribution
01.2016 - 04.2017

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Darlene Vigil