Darlene Vigil
RIALTO,CA
Summary
Reliable and enthusiastic CSR offering 4 years of experience in office environments.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
FTDI West
05.2018 - 07.2024
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Improved resolution time with effective problem-solving for customer complaints.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Met customer call guidelines for service levels, handle time and productivity.
- Managed timely and effective replacement of damaged or missing products.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Customer Service Representative
Allways Pacific
04.2017 - 08.2018
- Customer Service Representative
- Answered/Received calls daily
- Answering high volumes of emails promptly.
- Allocating/Processing orders (importing files in 3PL, label printing,providing pick tickets and order summaries)
- Addressed customer inquiries/ solve problems with any over allocations by researching item histories and/or recommending sub styles to meet orders.
- Routing orders between start and cancel to meet all deadline time frames.
- Contacting carriers for pickups, ETA's, and reschedules.
- Creating BOL's with correct ship-to address, freight terms, carton/weight amount, and carrier information.
- Sending ASN on a fast timely matter
- Scheduling pickups with carriers
- Creating and updating daily/weekly shipping logs
- Closing orders in 3PL
- Invoicing shipped orders
Shipping And Receiving Clerk
Yankee Clipper Distribution
01.2016 - 04.2017
- Greeting carriers
- Provided time in and out sheets.
- Assigning doors for drivers for loading tasks.
- Providing inbound/outbound to billing.
- Sending ASN
- Working with loaders to meet 2-hour loading window and confirming that correct freight is loaded.
Skills
- Fast learner
- Organized
- Exceptional communication skills
- Customer service
- Strong client relations
- File management
- Problem-solving skills
- Flexible
- Accurate and detailed
- Works well under pressure
- Experienced with Microsoft Excel and 3PL
- Spreadsheet management
- Data Entry
- Customer and client relations
- Critical thinking
Timeline
Customer Service Representative
FTDI West
05.2018 - 07.2024
Customer Service Representative
Allways Pacific
04.2017 - 08.2018
Shipping And Receiving Clerk
Yankee Clipper Distribution
01.2016 - 04.2017
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