Darlene Watson
Plant City,FL
Summary
Skilled Mental Health Technician with extensive mental health services background. Supported numerous patients in large residential treatment facility and played key role in achievement of positive patient outcomes. Excellent communications and patient management skills leading to desirable results. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Knowledgeable about behavioral health program requirements, support strategies and skill-building techniques. Focused on helping clients improve wellbeing and functioning by preventing substance abuse and improving confidence. Hardworking, reliable and dedicated.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Administrative Secretary
Acme Barricades
Lakeland , FL
2018.06 - 2022.04
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Enhanced projects with efficient schedules, coordinated related documents and organized resources to support unique demands.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Provided clerical support to company employees by copying, faxing and filing documents
- Routed business correspondence, documents and messages to correct departments and staff members
Mental Health Technician
MHC (Grace Point)
Tampa , FL
2008.12 - 2011.11
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Escorted patients from unit to meals, activities and visitation areas to maintain standard of safety and security.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Participated in continuous quality improvement and performance improvement activities to enhance effectiveness and increase knowledge.
Behavioral Technician
Tampa Bay Academy
Riverview , FL
2007.01 - 2009.10
- Conducted therapeutic group sessions about life events and experiences with clients, establishing both short- and long-term goals.
- Devised problem-solving methods such counseling, psychotherapy and homework assignments to improve clients' quality of life.
- Facilitated on-site activities, support groups and outings for clients.
- Observed and monitored client behavior and responses to treatment.
- Observed clients by listening to concerns and recording observations, reporting mental health issues or unusual behavior to appropriate professionals.
- Encouraged clients to develop work skills and participate in social, recreational and therapeutic activities to enhance interpersonal skills or develop social relationships
- Facilitated on-site activities, support groups and outings for clients
Caregiver
Country Manor Nursing Home
Plant City , Florida
2002.05 - 2005.11
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Conferred with supervisor to discuss patient condition and medical care.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Assisted patients with self-administered medications.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Determined specific needs and provided most appropriate level of services for patient well-being.
Education
High School Diploma -
East Lee County High School
Lehigh Acres, FL02.2001
Skills
- Judgment and Decision Making
- Ease with Computers and Technology
- Strong Organizational Skills
- Meticulous Attention to Detail
- Relationship Building
- Multitasking and Time Management
Certification
- T.E.A.M Certification, Mental Health Care, Inc. - 2010 & 2011
- Psychosocial needs of the Elderly Certificate - 2005
- HIV Training - 2005
- Infection Control Standard Precautions Certificate- 2005
- Domestic Violence Certificate - 2005
Timeline
Administrative Secretary
Acme Barricades
2018.06 - 2022.04
Mental Health Technician
MHC (Grace Point)
2008.12 - 2011.11
Behavioral Technician
Tampa Bay Academy
2007.01 - 2009.10
Caregiver
Country Manor Nursing Home
2002.05 - 2005.11
High School Diploma -
East Lee County High School
- T.E.A.M Certification, Mental Health Care, Inc. - 2010 & 2011
- Psychosocial needs of the Elderly Certificate - 2005
- HIV Training - 2005
- Infection Control Standard Precautions Certificate- 2005
- Domestic Violence Certificate - 2005
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