Darlene Wdowiak

• Coordinated and oversaw the onboarding of clinical staff, ensuring proper training for nurses on client-specific cases and necessary in-services."
• Facilitated nurse onboarding, including organizing training programs on case-specific care and ensuring completion of compliance-related in-services.
• Collaborated with team leadership to assess training needs and implement tailored training solutions for clinical staff, improving skill sets and adherence to care protocols
• Monitored and evaluated the effectiveness of training programs, suggesting improvements to maintain relevance and improve outcomes.

Key Achievements:

• Enhanced client satisfaction by 20% through improved service coordination.
• Successfully expanded business lines by identifying and capitalizing on growth opportunities.

• Verified patient insurance eligibility and authorizations, explaining benefits to patients.
• Streamlined front office operations to enhance service delivery and align with company objectives.
• Trained new staff on front office functions, ensuring smooth onboarding and integration.
• Managed master calendar and scheduled appointments to optimize patient loads and clinician availability.
• Maintained office supplies inventory, anticipating department needs and expediting orders.

Key Achievements:

• Improved office efficiency by 15% through process optimization.
• Trained over 5 new staff members, contributing to a cohesive and efficient team.

• Prepared and maintained complex and confidential documents and files.
• Coordinated procurement of office supplies and equipment repair.
• Managed financial transactions, including checks, wire transfers, and invoices.
• Assisted in event and meeting planning, supporting corporate executives and staff.

Key Achievements:

• Successfully managed financial transactions for the Hong Kong office.
• Supported several corporate events, ensuring seamless execution.