Darlene Wellner
Newport,NH
Summary
Dynamic and dedicated professional with extensive experience at Dunkin' Donuts, excelling in customer service and teamwork. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in maintaining cleanliness and safety standards while training new team members, fostering a collaborative and efficient work environment.
Professional caregiver with strong background in early childhood education. Proven expertise in creating engaging learning environments and fostering children's social and emotional development. Adept at team collaboration, flexible to changing needs, and driven to achieve impactful results. Skilled in classroom management, curriculum development, and child safety protocols.
Overview
7
7
years of professional experience
Work History
Crew Member
Dukin Donuts
10.2022 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Crew Member
Dunkins Donuts
07.2020 - 05.2023
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
Crew Member
Dunkin' Donuts
04.2018 - 06.2021
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
Education
GED -
Lare Training
Chelsea, MANo Degree - Early Childhood Care And Education
Bunker Hill Community College
Charlestown, MA04-2000
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cleaning
- Attention to detail
- Cash handling
- Child safety
- Cleaning and sanitation
- Lesson planning
- Strong work ethic
- Health and safety
Timeline
Crew Member
Dukin Donuts
10.2022 - Current
Crew Member
Dunkins Donuts
07.2020 - 05.2023
Crew Member
Dunkin' Donuts
04.2018 - 06.2021
GED -
Lare Training
No Degree - Early Childhood Care And Education
Bunker Hill Community College
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