Summary
Overview
Work History
Education
Skills
Timeline
Generic

Darlene Westbrook

Memphis,Tennessee

Summary

Exceptional customer service and decision-making skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Reliable Driver with experience in delivering goods and transporting people safely. Skilled in operating various types of vehicles, adhering to traffic laws, managing delivery schedules, and maintaining vehicle cleanliness. Strengths include navigation skills, time management, customer service, and mechanical knowledge. Contributed to previous roles by ensuring timely deliveries and maintaining high levels of client satisfaction.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Professional driver offering several years of experience completing daily delivery tasks on time and safely. Knowledgeable in efficient routes within assigned territory. Skilled at following traffic laws and maintaining top-quality client services.

Enthusiastic professional with experience effectively delivering packages on time and in great condition. Reliable with outstanding interpersonal and time management skills. Proven history applying hard work and dedication to improve customer relationships.

Overview

28
28
years of professional experience

Work History

Driver

Spark
Memphis, TN
05.2024 - Current
  • Operated various types of vehicles for safe and timely transportation.
  • Conducted routine vehicle inspections to ensure optimal safety and performance.
  • Maintained accurate logs of mileage, fuel usage, and delivery schedules.
  • Provided excellent customer service during interactions with clients and the public.
  • Delivered goods and services to customers on time and in excellent condition.

Driver

Roadie
Memphis, TN
06.2022 - Current
  • Operated various types of vehicles for safe and timely transportation.
  • Conducted routine vehicle inspections to ensure optimal safety and performance.
  • Maintained accurate logs of mileage, fuel usage, and delivery schedules.

Driver

Lyft And Uber
06.2018 - Current
  • Operated various types of vehicles for safe and timely transportation.
  • Conducted routine vehicle inspections to ensure optimal safety and performance.
  • Maintained accurate logs of mileage, fuel usage, and delivery schedules.
  • Followed established routes while adhering to traffic regulations and safety protocols.
  • Communicated effectively with dispatchers to coordinate delivery schedules and updates.
  • Documented daily mileage, gas, and other data.

Administrative Assistant

Sheldon Graves, D.D.S.
Memphis, TN
03.1997 - Current
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Greeted visitors and provided general information about the company.
  • Managed database systems containing customer contact information.
  • Managed office supplies inventory and placed orders when necessary.
  • Developed and maintained filing systems for confidential documents and records.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Facilitated communication between different departments within the organization.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Scheduled appointments between clients and customers and internal staff members.
  • Directed customer inquiries to appropriate department personnel.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Proofread content for typo-free emails and documentation.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Processed invoices and verified accuracy of financial documents prior to submission.
  • Provided administrative support to management staff, including responding to customer inquiries and preparing reports.
  • Managed inventory levels by monitoring stock levels and ordering supplies when needed.
  • Assisted in the development and implementation of office policies and procedures.
  • Handled confidential information with discretion and maintained organized filing systems.
  • Tracked inventory levels and placed orders when necessary to maintain adequate stock levels.
  • Coordinated office activities such as ordering supplies, managing mail distribution, scheduling repairs.
  • Managed new hire trainings and onboarding to educated employees on company policies and procedures.
  • Provided support in human resources tasks, such as recruiting and onboarding new hires.
  • Reviewed, proofread and edited documents to prepare for management signature.
  • Received and screened incoming calls and visitors, alerting management to priority matters.
  • Wrote email messages, memos and business letters for management and proofread documentation to provide error-free correspondence.
  • Maintained positive working relationship with fellow staff and management.
  • Maintained front desk to provide positive first impression.
  • Scheduled service and changed and ordered toner to keep printers and copiers functioning.

Education

Professional Truck Driver - Truck Driver

Delta Technical College
Horn Lake, MS
11-2025

Associate of Science - Allied Health Sciences

Southwest Tennessee Community College
Memphis, TN
08-2014

Some College (No Degree) - Allied Health Sciences

ETSU
Johnson City, TN

Skills

  • Data Entry
  • Calendar Management
  • Quality Assurance
  • Clerical Support
  • Document Control
  • Database Management
  • Office Administration
  • Filing
  • Information Security
  • Mail handling
  • Reception oversight
  • Invoice Processing
  • Scheduling
  • Sensitive material handling
  • Program file distribution
  • Physician billing
  • Back office operations
  • Scheduling and calendar management
  • Data Management
  • Data Collection
  • Customer Relations
  • Dedicated Team Player
  • Multi-line telephone system operation
  • Internet Research
  • Grammar
  • Microsoft Office
  • Customer service
  • GPS navigation
  • Time management
  • Communication skills
  • Fuel efficiency
  • Punctuality
  • Processes and procedures
  • Friendly and outgoing
  • Punctual and reliable
  • Materials transport
  • Transportation
  • Safety protocols
  • Clean driving record
  • Business management
  • Delivery pickup
  • Passenger transportation
  • Commercial driving
  • Confidentiality
  • City and non-city driving
  • Driving and transportation
  • Appointment scheduling
  • Customer rapport
  • Valid Driver's license
  • Passenger support
  • DOT compliance
  • Safe driving practices
  • Accident prevention
  • CDL license

Timeline

Driver

Spark
05.2024 - Current

Driver

Roadie
06.2022 - Current

Driver

Lyft And Uber
06.2018 - Current

Administrative Assistant

Sheldon Graves, D.D.S.
03.1997 - Current

Associate of Science - Allied Health Sciences

Southwest Tennessee Community College

Some College (No Degree) - Allied Health Sciences

ETSU

Professional Truck Driver - Truck Driver

Delta Technical College