Darlene White
Phoenix,AZ
Summary
Dynamic Lead Pre-K Teacher with a track record of fostering student engagement and social-emotional growth at Busy Bee Learning Center. Excelled in creative teaching strategies and parent-teacher communication, enhancing classroom organization and student participation. Demonstrated strong work ethic and dependability, significantly improving learning outcomes and parental support networks.
Overview
2
2
years of professional experience
Work History
Lead Pre-K Teacher
Busy Bee Learning Center
03.2024 - Current
- Organized extracurricular activities for students, promoting social-emotional growth and fostering a sense of community within the school.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Implemented creative teaching methods to make lessons more engaging, leading to higher levels of student interest and participation.
- Enhanced student comprehension by incorporating various learning styles and strategies in lesson planning.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Member Care Representative
Solidarity Health Share
12.2023 - 02.2024
- Built rapport with callers through active listening, understanding their concerns and needs before offering tailored solutions.
- Managed high-pressure situations calmly, ensuring that each customer received the best possible resolution.
- Streamlined internal processes for handling complaints, leading to faster resolutions and increased customer satisfaction ratings.
- Improved customer satisfaction by addressing and resolving issues promptly and professionally.
Eligibility Specialist
Maximus Federal Services
11.2022 - 11.2023
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Resolved discrepancies with client applications to verify eligibility.
Education
No Degree - Sociology
College of DuPage
Glen Ellyn, ILHigh School Diploma -
St. Joseph Hich School
Chicago, IL05.1986
Skills
- Child Supervision
- Parent-Teacher Communication
- Nutrition and Health
- Creative Teaching Strategies
- Lesson Planning
- Classroom Organization
- Positive Reinforcement
- Strong Work Ethic and Dependable
Timeline
Lead Pre-K Teacher
Busy Bee Learning Center
03.2024 - Current
Member Care Representative
Solidarity Health Share
12.2023 - 02.2024
Eligibility Specialist
Maximus Federal Services
11.2022 - 11.2023
No Degree - Sociology
College of DuPage
High School Diploma -
St. Joseph Hich School
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