Darlene White
Shaker Heights,OH
Summary
Developed strong communication and problem-solving skills in caregiving environment, offering high level of empathy and organization. Seeking to transition into new field where these transferable skills can be applied to foster positive outcomes. Focused on delivering exceptional service and support in any professional setting.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Developed skills in client advocacy and needs assessment in community-based environment, seeking to transition into new field. Expertise in coordinating resources and providing comprehensive support. Committed to leveraging these skills to drive positive outcomes in diverse settings.
Student-focused Substitute Teacher accomplished in managing classrooms and delivering lessons. Careful about following teachers' plans and maintaining discipline. Offers great computer skills and solid understanding of classroom technology.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
28
28
years of professional experience
Work History
Elderly Caregiver
Home Instead
01.2021 - Current
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
Waitress/Cashier Assistant
The Touch of Italy
03.2015 - 06.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Sales Associate
Walgreens
09.2012 - 01.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
Retail Sales Associate
Burlington Coat Factory Department Store
09.2006 - 12.2006
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Head Start Family Service Worker
Catholic Charities
08.2002 - 06.2005
- Maintained an organized workspace, ensuring easy access to necessary tools and supplies for efficient task completion.
- Collaborated with team members to ensure optimal service quality for all customers.
- Facilitated smooth communication between clients, coworkers, and management through clear verbal and written interactions.
- Developed strong connections with patients, family members, and peers through effective listening and interpersonal skills.
- Followed key practices to maintain patient data integrity and confidentiality as per federal guidelines.
Substitute Teacher
Cleveland Board of Education
03.2001 - 06.2002
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Department of Child and Family Service Worker
Cuyahoga Conty Dept of Children and Family Service
02.1997 - 08.1999
- Utilized problem-solving skills to address complex customer needs effectively.
- Collaborated with team members to ensure optimal service quality for all customers.
- Facilitated smooth communication between clients, coworkers, and management through clear verbal and written interactions.
- Followed key practices to maintain patient data integrity and confidentiality as per federal guidelines.
- Participated in ongoing professional development opportunities such as workshops or seminars which led to enhanced job competencies.
Mental Health Support Worker
Hill House
09.1996 - 12.1996
- Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
- Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
- Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure patient safety.
- Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
Education
Bachelor of Arts - Social Work
Cleveland State University
Cleveland, OH06-1996
High School Diploma -
Regina High School
South Euclid06-1989
Skills
- Documentation and reporting
- Time management
- Relationship building
- Multicultural competence
- Referral networking
- Child welfare
- Community resources
- Customer service
- Strong multitasking
- Cash handling
- Handling complaints
- Parent-teacher communication
- Student engagement
- Child development
- Developing relationships
- Building rapport
- Behavioral assessment
- Psychosocial assessment
Timeline
Elderly Caregiver
Home Instead
01.2021 - Current
Waitress/Cashier Assistant
The Touch of Italy
03.2015 - 06.2021
Sales Associate
Walgreens
09.2012 - 01.2014
Retail Sales Associate
Burlington Coat Factory Department Store
09.2006 - 12.2006
Head Start Family Service Worker
Catholic Charities
08.2002 - 06.2005
Substitute Teacher
Cleveland Board of Education
03.2001 - 06.2002
Department of Child and Family Service Worker
Cuyahoga Conty Dept of Children and Family Service
02.1997 - 08.1999
Mental Health Support Worker
Hill House
09.1996 - 12.1996
Bachelor of Arts - Social Work
Cleveland State University
High School Diploma -
Regina High School
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