Darlene White
Thomasville
Summary
Proven leader in FSQA at FPL Foods, enhancing food safety standards by over 30% through rigorous protocols and effective team management. Skilled in quality control techniques and fostering teamwork, I excel in fast-paced environments, ensuring compliance and superior customer service. My adaptability and problem-solving abilities drive continuous improvement and operational excellence.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Production Supervisor
FPL Foods- Red King Fisher
06.2022 - Current
- Supervised daily production operations, ensuring adherence to safety and quality standards.
- Trained and mentored team members to enhance productivity and skill development.
- Implemented process improvements that streamlined workflows and reduced operational bottlenecks.
- Coordinated with cross-functional teams to align production schedules with inventory management.
- Monitored equipment performance, initiating timely maintenance to minimize downtime.
- Resolved issues quickly to maintain productivity goals.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Established clear priorities and production quality standards.
- Managed team of Number production associates, overseeing productive production processes and meeting all deadlines.
- Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
- Evaluated existing production processes and identified areas for improvement.
FSQA Lead
FPL Foods
06.2022 - Current
- Assisted in developing company-wide food safety policies that were consistent across multiple facilities.
- Conducted regular facility inspections to maintain a clean and safe working environment for employees.
- Developed strong relationships with suppliers to ensure high-quality raw materials for production.
- Enhanced employee training programs for better understanding of FSQA guidelines and regulations.
- Improved food safety standards by implementing rigorous FSQA protocols and procedures.
- Implemented corrective actions to eliminate the root causes of non-conformance incidents.
- Maintained accurate documentation of all FSQA activities, including audit findings, corrective actions, and training records.
- Managed a team of quality assurance technicians, providing guidance on daily tasks and responsibilities.
- Worked closely with production staff to identify opportunities for continuous improvement in food safety practices.
- Ensured compliance with all federal, state, and local regulations governing food safety and quality assurance.
- Inspected products and worker progress throughout production.
Front Desk Receptionist
Best Western Plus Hotel
08.2017 - 05.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
Front Desk Manager
Holiday Inn Express Hotel Suites
08.2016 - 05.2022
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Checked guests in out of hotel, made reservations, and processed payments.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Established strong rapport with returning guests while building new connections with first-time visitors.
- Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
- Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
- Attended staff meetings and brought issues to attention of upper management.
- Resolved guest complaints by addressing issues with rooms promptly.
- Coordinated with sales department to identify potential leads from incoming inquiries.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Assisted guests with special requests, creating memorable experiences that encouraged positive reviews on social media platforms.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Optimized room inventory management, resulting in reduced overbooking occurrences.
- Enhanced guest satisfaction by efficiently addressing and resolving concerns during their stay.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Phlebotomist Technician
Grady General Hospital
08.1995 - 09.2003
- Reduced patient anxiety through compassionate communication and expert venipuncture techniques.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Continuously updated phlebotomy knowledge through professional development courses, ensuring best practices were upheld.
- Upheld HIPAA compliance through careful management of confidential patient records and lab results.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Minimized patient discomfort during blood draws by utilizing proper tourniquet application, needle selection, and insertion techniques.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Centrifuged blood samples as outlined in clinical protocols.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Packaged and shipped specimens to central lab daily.
- Increased patient satisfaction by providing efficient and accurate blood collection services.
- Achieved successful venipunctures even in challenging situations such as pediatric or geriatric patients with difficult veins.
- Strengthened rapport with patients using clear explanations of procedures to alleviate concerns or confusion.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Assisted in training new phlebotomists, sharing expertise on proper technique and safety protocols.
- Enhanced laboratory efficiency by processing, labeling, and storing specimens according to established protocols.
- Provided excellent customer service while verifying patient information and insurance at registration.
Education
None - Core Classes For Phlebotomy
Bainbridge College
BainbridgeSkills
Quality control techniques
Certification
Certified Phlebotomist Certification
Timeline
Production Supervisor
FPL Foods- Red King Fisher
06.2022 - Current
FSQA Lead
FPL Foods
06.2022 - Current
Front Desk Receptionist
Best Western Plus Hotel
08.2017 - 05.2022
Front Desk Manager
Holiday Inn Express Hotel Suites
08.2016 - 05.2022
Phlebotomist Technician
Grady General Hospital
08.1995 - 09.2003
None - Core Classes For Phlebotomy
Bainbridge College