Darlene Wiley
Columbus
Summary
Dedicated Patient Care Technician with over 2 years of hands-on experience in delivering exceptional patient support, including efficient transport and ambulation assistance, along with meticulous charting of updates. A flexible team player known for a positive demeanor and commitment to customer satisfaction through outstanding service and tailored support solutions. Additionally, a motivated Fraud Analyst with more than 6 years of expertise in investigating suspicious activities at JP Morgan Chase, demonstrating strong analytical skills and a collaborative approach to problem-solving. Proven ability to manage projects effectively while detecting fraud patterns, ensuring thoroughness and accuracy in all endeavors.
Overview
11
11
years of professional experience
Work History
Patient Care Technician
Mount Carmel Health System
02.2023 - Current
- Monitor and document vital signs and report changes to nursing staff.
- Respond to patient calls and provide timely, compassionate support.
- Perform blood draws, EKGs, and specimen collection accurately.
- Assist with training new Patient Care Technicians.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean and safe environment to promote patient safety and comfort.
- Utilized medical software to document and track patient progress.
Claims Specialist II / Consumer Banker
JP Morgan Chase
01.2015 - 10.2021
- Investigated customer fraud claims under Regulation E.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Identified fraud trends and supported prevention strategies.
- Followed up with customers on unresolved issues.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Summarized all key information regarding investigation into detailed report for delivery to client.
Customer Service Specialist I
Teleperformance (Vantiv Project)
08.2014 - 12.2014
- Verified unusual card transactions with customers.
- Assisted with debit card closures and reissues.
- Maintained accurate account documentation.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer requests for products, services, and company information.
- Supported new hire training and maintained perfect attendance.
Education
High School Diploma -
The Academy For Urban Scholars
Columbus, OH05-2014
Skills
- Patient vital signs assessment
- Hands-on patient support
- Blood collection expertise
- Sample collection
- Conduct EKG tests
- Conduct blood glucose testing
- Basic Life Support certification
- Emergency Response
- Fraud analysis proficiency
- Customer engagement
- Proficient in Microsoft Office
- Vitals documentation
Timeline
Patient Care Technician
Mount Carmel Health System
02.2023 - Current
Claims Specialist II / Consumer Banker
JP Morgan Chase
01.2015 - 10.2021
Customer Service Specialist I
Teleperformance (Vantiv Project)
08.2014 - 12.2014
High School Diploma -
The Academy For Urban Scholars