Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Darlene Williams

Summary

Dedicated social work professional and mid-level manager with extensive experience in clinical practice, program administration, and policy implementation. Adept at leading teams, managing complex cases, and driving community-based initiatives to improve service delivery. Skilled in strategic planning, staff training, stakeholder collaboration, and policy compliance. Passionate about using evidence-based interventions, program development, and advocacy to drive systemic change and empower individuals, families, and communities.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Resident Therapist

Seeds of Healing Counseling
06.2024 - Current
  • Conduct clinical assessments, treatment planning, and therapeutic interventions for diverse clients.
  • Manage case coordination and continuity of care, collaborating with interdisciplinary teams to support client success.
  • Ensure compliance with Medicaid, HIPAA, and ethical standards, maintaining detailed case documentation.
  • Research industry trends to develop and implement mental health education initiatives.

Subsidy Technical Assistant Consultant

State of North Carolina
07.2022 - Current
  • Provide technical assistance and policy guidance on the Subsidized Childcare Assistance Program across 19 counties.
  • Conduct data analysis and expenditure reviews to optimize program funding and budget compliance.
  • Develop training materials and lead statewide workshops for social service professionals.
  • Collaborate with county and state officials to refine policies and improve service delivery.

Outpatiend Clinical Therapist

Easter Seals UCP NC & VA
10.2023 - 08.2024
  • Utilized evidence-based interventions in individual therapy sessions, tailoring techniques to each patient''s unique needs.
  • Provided clinical assessments and diagnostic services, focusing on strength-based, person-centered interventions.
  • Planned and organized individual therapy for patients ranging in ages and issues.
  • Evaluated treatment effectiveness through ongoing assessment, refining interventions to better meet patient needs and facilitate lasting change.
  • Leverages excellent oral and written communication skills to interact professionally with staff and clients.

Clinical Intern

PORT Health Services
08.2022 - 04.2023
  • Participated in regular supervision sessions, receiving feedback to improve professional skills and knowledge continually.
  • Facilitated substance abuse group therapy sessions and developed treatment plans.
  • Provided clinical assessments and diagnostic services, focusing on strength-based, person-centered interventions.
  • Developed strong rapport with diverse patient populations, fostering trust and open communication.
  • Fostered an inclusive environment where all patients felt respected regardless of their cultural background or personal beliefs.

Program Development Intern

Onlsow County LGBTQ Center
09.2021 - 12.2021
  • Designed and launched the internship framework, shaping the center’s future workforce development.
  • Co-facilitated support groups for LGBTQ+ individuals and families, promoting inclusivity and mental wellness.
  • Facilitated community outreach events to build community awareness.
  • Provided managed case coordination for the agency Transitional Housing Program.
  • Enhanced team collaboration by organizing regular meetings, facilitating open communication, and fostering a positive working environment.
  • Assisted in the creation of marketing materials for promoting new programs, increasing overall brand visibility and awareness.
  • Utilized strong analytical skills to identify potential risks or issues within programs, developing proactive solutions to mitigate any negative impacts.
  • Conducted post-program evaluations to assess effectiveness, identify areas for improvement, and implement lessons learned into future projects.

Pre-K Assistant and Childcare Subsidy Case Manager

The One Place
07.2016 - 05.2019
  • Managed client eligibility assessments and recertifications, ensuring compliance with subsidy program regulations.
  • Provided operational and administrative support for early childhood programs and community initiatives.
  • Coordinated with community stakeholders for successful implementation of social and community service initiatives.
  • Conducted thorough assessments to identify client needs, laying groundwork for effective case management.
  • Streamlined case documentation procedures, reducing processing time and increasing efficiency.
  • Participated in regular professional development opportunities to stay current on best practices within the field of case management.

Credentialing & Billing Specialist

Coastal Carolina Neuropsychiatric Center
02.2012 - 06.2016
  • Conducted audits of provider files, ensuring all necessary documents were up-to-date and compliant with regulatory requirements.
  • Enrolled providers and Medicaid, Medicare, and private insurance plans.
  • Conducted primary source verifications such as background checks and board certifications.
  • Received and evaluated applications to look for missing and inaccurate information.
  • Obtained NPI numbers for providers and facilities and updated existing profiles.
  • Expedited the onboarding process for new providers, ensuring timely completion of all required documentation and verifications.
  • Enhanced credentialing processes by streamlining documentation and verification procedures.
  • Provided exceptional customer service to both internal and external stakeholders, addressing inquiries promptly and professionally.
  • Improved turnaround time for credentialing applications by implementing an efficient online system.

Social Worker II

Onslow County Department Of Social Services
08.2007 - 05.2011
  • Offered support and technical knowledge to families of at-risk children aged birth to five years old to ensure that milestones were met, and that the family had all necessary resources to ensure best outcomes for the child.
  • Collaborated with families to create individualized care plans based on each child''s needs, fostering positive relationships between parents and staff.
  • Developed outreach programs to reach target clientele, trained staff and clients, and provided compassionate care to families and children.
  • Established an inclusive environment that promoted diversity by collaborating with multicultural organizations to provide culturally responsive programming.

Education

Master of Science - Social Work

East Carolina University
Greenville, NC
05-2023

Master of Arts - Psychology

Campbell University
Buies Creek, NC
06-2007

Skills

    Program Development & Implementation
    ✔ Team Leadership & Staff Training
    ✔ Policy Analysis & Compliance
    ✔ Client Advocacy & Case Management
    ✔ Budget Oversight & Resource Allocation
    ✔ Clinical Assessment & Counseling
    ✔ Interdisciplinary Collaboration
    ✔ Data-Driven Decision Making

Affiliations

  • Zeta Phi Beta Sorority, Inc

Certification

Licensed Clinical Social Worker – Associate (LCSW-A)

Timeline

Resident Therapist

Seeds of Healing Counseling
06.2024 - Current

Outpatiend Clinical Therapist

Easter Seals UCP NC & VA
10.2023 - 08.2024

Clinical Intern

PORT Health Services
08.2022 - 04.2023

Subsidy Technical Assistant Consultant

State of North Carolina
07.2022 - Current

Program Development Intern

Onlsow County LGBTQ Center
09.2021 - 12.2021

Pre-K Assistant and Childcare Subsidy Case Manager

The One Place
07.2016 - 05.2019

Credentialing & Billing Specialist

Coastal Carolina Neuropsychiatric Center
02.2012 - 06.2016

Social Worker II

Onslow County Department Of Social Services
08.2007 - 05.2011

Master of Science - Social Work

East Carolina University

Master of Arts - Psychology

Campbell University

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Darlene Williams