Darlene Wills
Atlanta,GA
Overview
25
25
years of professional experience
Work History
DRIVER HELPER
Newrest
Atlanta, GA
01.2024 - Current
- Safely load and unload all equipment on trucks, checking quantities before loading.
- Perform thorough pre-trip inspection and mandatory safety checks for the vehicle before each shift.
- Drive a heavy vehicle responsibly, respecting traffic regulations, and ensuring product security during transportation.
- Communicate effectively with supervisors and dispatchers via radio, providing updates, and addressing job-related issues.
- Maintain a clean working area, loading docks, and equipment.
- Follow all health, safety, and security procedures, including the proper use of equipment.
- Utilize technology provided to complete daily functions and follow current and new operational procedures.
Lead Customer Representative
NEOVIA LOGISTICS
03.2018 - 09.2024
- Handled care and settled customers complaints and special orders
- Answered customers questions regarding product or service and operation or maintenance
- Received and processed orders, provides information concerning changes in services nature of the products and services is at a level of complexity
- Followed-up with customer by phone to ensure the best service possible
- Interviewed customers to obtain information and explain available services
- Investigated and correct errors, following customers and company records
- Referred complaints of product or service needs with other departments as required to ensure customer service
- Demonstrated and lead in the performance of specialized clerical and documentation duties
- Demonstrated and lead in other duties as assigned by management.
Auditor
XPO
01.2017 - 02.2018
- Analyzed shortfalls hampering warehouse function and implemented steps that improved overall operations.
- Verified goods in the warehouse through physical counting and information in the system.
- Assured that all units are labeled and validated correctly.
- Responsible for auditing all outbound loads for delivery.
- Developed a continuous improvement plan that sought to do tasks more effectively, efficiently, safely, and for less cost.
- Established and monitored priorities for Quality Control and outside subcontractors.
- Responsibility for customer service is to prioritize accounts to maintain on-time deliveries.
- Executed an improved reliability plan focused on a timeline and required completion dates.
Treasury Services Rep
BANK OF AMERICA Merrill Lynch
03.2000 - 04.2017
- Processed transactions in one or more of the department's internal operations for large corporate clients with varying complexity, specifications, and global requirements.
- Processed multiple transaction types in a fast-paced environment to meet internal and external deadlines and Service Level Agreements.
- Processes an average of 159,900 check transactions and 463,150 document transactions each month.
- Oversees a complex transaction portfolio related to Healthcare with Match and Compare, Retail-Scannable, and Wholesale.
- Effectively reviews and interprets instructions daily to immediately identify revisions to client specifications and department procedures.
- Maintained internal operational and risk controls according to standard operating procedures and federal risk guidelines, including HIPAA/HITECH and credit card data management.
- Ensured quality service and effective, efficient operations support for the assigned area's internal business partners, external customers, and clients.
- Performed as a subject matter expert and assisted junior teammates and the management team.
Education
Associate of Applied Business - BUSINESS ADMINSTRATION
AIU
Arizona City, AZ01-2010
High School Diploma -
Booker T. Washington High School
Atlanta, GA06-1995
Timeline
DRIVER HELPER
Newrest
01.2024 - Current
Lead Customer Representative
NEOVIA LOGISTICS
03.2018 - 09.2024
Auditor
XPO
01.2017 - 02.2018
Treasury Services Rep
BANK OF AMERICA Merrill Lynch
03.2000 - 04.2017
Associate of Applied Business - BUSINESS ADMINSTRATION
AIU
High School Diploma -
Booker T. Washington High School
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