Darlene Wills
Atlanta
Summary
Dynamic professional with extensive experience at Bank of America Merrill Lynch, excelling in transaction processing and compliance. Proven ability to enhance operational efficiency and customer satisfaction through effective communication and meticulous attention to detail. Proficient in SAP and Microsoft Office, ensuring data accuracy and adherence to safety standards.
Overview
26
26
years of professional experience
Work History
DRIVER HELPER
Newrest
Atlanta
01.2024 - Current
- Drive a heavy vehicle responsibly, respecting traffic regulations, and ensuring product security during transportation.
- Loaded and unloaded equipment on trucks, verifying quantities to ensure accurate delivery.
- Perform thorough pre-trip inspection and mandatory safety checks for the vehicle before each shift.
- Communicated with supervisors and dispatchers via radio, providing timely updates and resolving job-related issues.
- Follow all health, safety, and security procedures, including the proper use of equipment.
- Maintain a clean working area, loading docks, and equipment.
- Utilized technology to complete daily functions and adhere to operational procedures.
Server
Applebee's
Atlanta
01.2025 - 01.2026
- Provided excellent customer service in a fast-paced dining environment.
- Processed food and drink orders, ensuring timely delivery to enhance customer satisfaction.
- Resolved customer inquiries and issues promptly, contributing to a positive dining experience.
- Trained new servers on menu items and service protocols effectively.
- Assisted kitchen staff with timely food delivery to tables.
- Coordinated with hosts, bussers, and kitchen staff to streamline service and ensure efficient table turnover.
Lead Customer Representative
NEOVIA LOGISTICS
03.2018 - 09.2024
- Resolved customer complaints and special orders to ensure satisfaction
- Answered customers questions regarding product or service and operation or maintenance
- Followed up with customers by phone to confirm service quality and address concerns
- Interviewed customers to obtain information and explain available services
- Received and processed orders, provides information concerning changes in services nature of the products and services is at a level of complexity
- Investigated and corrected errors by reviewing customer and company records
- Referred product or service complaints to other departments to ensure customer service
- Demonstrated and lead in the performance of specialized clerical and documentation duties
- Performed additional tasks as directed by management to support team operations.
Auditor
XPO
01.2017 - 02.2018
- Responsible for auditing all outbound loads for delivery.
- Analyzed warehouse shortfalls and implemented solutions that enhanced operational efficiency.
- Verified goods in the warehouse through physical counting and information in the system.
- Ensured all units were accurately labeled and validated in the warehouse.
- Developed continuous improvement plan to streamline tasks for greater effectiveness and safety.
- Established and monitored priorities for Quality Control and outside subcontractors.
- Prioritized accounts to maintain on-time deliveries in customer service.
- Executed reliability plan with clear timelines and completion dates to ensure accountability.
Treasury Services Rep
BANK OF AMERICA Merrill Lynch
03.2000 - 04.2017
- Processed transactions for large corporate clients, addressing varying complexities and global requirements.
- Processed multiple transaction types in a fast-paced environment to meet internal and external deadlines and Service Level Agreements.
- Processes an average of 159,900 check transactions and 463,150 document transactions each month.
- Oversees a complex transaction portfolio related to Healthcare with Match and Compare, Retail-Scannable, and Wholesale.
- Effectively reviews and interprets instructions daily to immediately identify revisions to client specifications and department procedures.
- Maintained operational and risk controls per standard procedures and federal guidelines, including HIPAA/HITECH and credit card data management.
- Provided quality service and efficient operations support for internal business partners and external customers.
- Performed as a subject matter expert and assisted junior teammates and the management team.
Education
Associate of Business Administration - Business Administration
AIU
Arizona City, AZ01.2010
High School Diploma -
Booker T. Washington High School
Atlanta, GA01.1995
Skills
- Cargo securing
- On-road support
- Product handling
- Order fulfillment
- Logistics accuracy
- Efficient sorting
- Inventory control
- Goods receipt
- Shipment tracking
- Safety checks
- Workplace safety
- Microsoft Office
- Excel
- Word
- Outlook
- PowerPoint
- Regulatory compliance
- Client interaction
- On-road support
References
References available upon request.
Timeline
Server
Applebee's
01.2025 - 01.2026
DRIVER HELPER
Newrest
01.2024 - Current
Lead Customer Representative
NEOVIA LOGISTICS
03.2018 - 09.2024
Auditor
XPO
01.2017 - 02.2018
Treasury Services Rep
BANK OF AMERICA Merrill Lynch
03.2000 - 04.2017
Associate of Business Administration - Business Administration
AIU
High School Diploma -
Booker T. Washington High School