Darlene Zerbe
Lancaster,PA
Summary
Dedicated Human Resources Generalist with 20 years of experience in a variety of business environments managing the installation and operation of HRIS and payroll software packages and the reduction of employee benefit program costs by establishing self-funded medical plans and flexible benefits programs. Planned and implemented training programs to improve management skills, diversity and cultural awareness,
Overview
23
23
years of professional experience
Work History
Tax Collection Technician
PA Department Of Revenue
Harrisburg, PA
01.2010 - 04.2016
- Collected tax payments owed by providing professional information and advice regarding Pennsylvania's corporate, sales tax, individual and inheritance tax programs in call center.
- Actively listened to taxpayers, handled concerns quickly and escalated major issues to supervisor
Staff Training Coordinator
PA House Of Representatives
Harrisburg, PA
01.2001 - 05.2009
- Developed, coordinated and implemented training programs for all 800 Democratic Caucus employees across the state.
- Planned and deployed training programs for diversity and cultural awareness and work ethics for all employees.
- Liaised between management, trainers and course participants.
Director of Human Resources
J.V Heidler Roofing Company, Inc.
Lancaster, PA
09.1997 - 11.2000
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution and employee accountability.
- Established and updated policies, procedures and employee handbook for 100 employees.
- Reduced Costs of Employee Health Care Plans by instituting a self-funded medical plan utilizing three PPO organizations and third party administrator.
Director of Human Resources
Lebanon Valley National Bank
Lebanon, PA
06.1992 - 05.1997
- Managed all human resources functions for full-service community with 360 employees.
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution and employee accountability.
- Designed and implemented training programs emphasizing excellent customer service.
- Drafted and implemented policies, procedures and employee handbook for all employees.
- Selected medical, dental, short and long-term disability, life insurance and workers compensation programs for employees.
- Researched, selected, implemented and managed Payroll and HRIS system.
Education
Bachelor of Arts - Political Science
Millersville University of Pennsylvania
Millersville, PA12.1972
Skills
- Excellent Customer Service
- Project Management
- Verbal and Written Communication
- Employee Development
- Onboarding, Training and Development
- Human Resource Management Software HRMS
- Improving Employee Benefits Programs
Affiliations
Lancaster City Human Relations Commission Advisory Board Vice Chair
Millersville Council of Trustees Member
Lancaster City Planning Commission Vice Chair
Timeline
Tax Collection Technician
PA Department Of Revenue
01.2010 - 04.2016
Staff Training Coordinator
PA House Of Representatives
01.2001 - 05.2009
Director of Human Resources
J.V Heidler Roofing Company, Inc.
09.1997 - 11.2000
Director of Human Resources
Lebanon Valley National Bank
06.1992 - 05.1997
Bachelor of Arts - Political Science
Millersville University of Pennsylvania
Similar Profiles
Thomas CoghlanThomas Coghlan
Correctional Sergeant at PA Department of CorrectionsCorrectional Sergeant at PA Department of Corrections
Jasmine HendricksonJasmine Hendrickson
Energy Assistance Worker at PA Department Of Human ServicesEnergy Assistance Worker at PA Department Of Human Services
Athena MurphyAthena Murphy
Clerk at Arkansas Department of Finance and Administration Revenue DepartmentClerk at Arkansas Department of Finance and Administration Revenue Department