Darlene Zimmerman

Communication, Leadership

• Established nurturing and inclusive environment, fostering positive self-image, relationships and outlooks for under-served youths in a ranch environment.
• Developed, scheduled and provided one-on-one and small group sessions to support children and young adults experiencing past or current crisis, trauma or challenges in day-to-day living.
• Responsible for recruitment, vetting, on-boarding, training and supervision of new mentors and staff.
• Coordinated with community partners to secure funding or in-kind donations, supporting program sustainability.
• Captured participant data for government, educator and family reporting and recommendations for further services.
• Community engagement through effective marketing, social media and event planning and execution

• Contributed to cost-saving initiatives by identifying opportunities for process improvements within the Shipping Department's operations.
• Reviewed order data to verify transactions and shipping dates.
• Consistently met customer satisfaction goals through diligent attention to detail and commitment to delivering high-quality service in every shipment handled.
• Prepared detailed reports on shipping activities, providing valuable insights for management decision-making processes.
• Maintain inventory, create reports and assist with replenishment ordering.
• Held 99.5% customer satisfaction rating over 5+ years of service.
• Verified transactions, product orders and shipping dates and entered information into databases and reports.

• Cultivated a high-performance culture within the organization by setting clear expectations for employees at all levels, providing training, regular assessments, constructive feedback, and achievement recognition.
• Increased company growth by 78% through collaboration with sales and marketing departments.
• Collaborated closely with various department heads on strategic planning initiatives to ensure alignment between corporate goals.
• Negotiated favorable contracts with vendors, securing advantageous terms for the company while building and maintaining strong professional relationships.

• Maintained low-risk surveys throughout life establishment
• Recruited, vetted, hired, scheduled, supervised and coached staff at all levels.
• Evaluated employee performance regularly through constructive feedback sessions aimed at continuous improvement efforts within the team dynamic.
• Optimized vendor relationships through effective negotiation tactics, securing high-quality ingredients at competitive prices.
• Created a welcoming atmosphere by designing an inviting restaurant layout and selecting tasteful décor elements.
• Implemented efficient inventory management systems, minimizing waste and maintaining accurate stock levels.
• Responsible for order and purchase of replenishment inventory.
• Collaborated with co-owner on daily operations, ensuring a cohesive management approach to maximize business success.
• Developed marketing strategies to attract new customers, increase brand visibility, and boost overall sales.