Summary
Overview
Work History
Education
Skills
Timeline
Generic

Darlene Zummo

Collierville,TN

Summary

Successful Sales & Service Professional with 30+ years experience in a large scale Hotel/Community environment. My passion has been focused on improving guest/resident-experience/services.

Overview

22
22
years of professional experience

Work History

Community Consultant

AvalonBay Communities
04.2013 - 04.2017
  • All aspects of leasing and property management
  • Touring and identifying the needs of prospective residents
  • Planning and implementing community events
  • Resident conflict resolutions-retention

Guest Service Manager

DoubleTree by Hilton Tampa Airport Westshore
09.2005 - 02.2013
  • Managed GS effectively to achieve/maintain guest satisfaction
  • Responsible for maintaining conflict resolution of guest complaints
  • Concierge duties as necessary
  • Cultivated strong business relationships with our top tier guests

Hostess/Office Assistant

Piazza Roma Ristorante Italiano
10.2004 - 09.2005
  • Greeted guests upon arrival/maintained reservations
  • Assisted GM with tastings and private events

Hotel Property Manager/FOM

Paradise Lakes Resort
06.2002 - 06.2004
  • Managed 100+ condominiums in resort hotel program
  • Liaison between the resort and the condo owners
  • Responsible for maintaining the upkeep of the condo to the resort standards
  • Supervised front office in fast-paced and demanding environment

Sales Assistant

Toll Brothers
06.1995 - 06.2000
  • Touring model with prospective buyers
  • Consulted with customers to effectively guide processes of purchasing a new home
  • Assisted in the selection of flooring/tile/paint/cabinet selections
  • Prepare cost estimates for home selections and options
  • Operated in the absences of the sales manager as necessary

Education

High School Diploma -

Trumbull High School
Trumbull, Ct

2 Year Certificate - Computer Science

Computer Processing Institute
Bridgeport, Ct

Skills

  • Sales Management
  • Strong customer relations
  • Attention to detail
  • Leasing leader in region
  • Salesforce
  • Problem-solving
  • Self motivator

Timeline

Community Consultant

AvalonBay Communities
04.2013 - 04.2017

Guest Service Manager

DoubleTree by Hilton Tampa Airport Westshore
09.2005 - 02.2013

Hostess/Office Assistant

Piazza Roma Ristorante Italiano
10.2004 - 09.2005

Hotel Property Manager/FOM

Paradise Lakes Resort
06.2002 - 06.2004

Sales Assistant

Toll Brothers
06.1995 - 06.2000

2 Year Certificate - Computer Science

Computer Processing Institute

High School Diploma -

Trumbull High School

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