Darlene Buttle
Henniker,NH
Summary
Professional experienced in healthcare management, systems and applications with the ability to develop, assist with system configuration, implementation and continuous support of information systems to the organization. Strong knowledge of the Microsoft Office products including web based applications. Skilled at prioritizing assignments and multi-tasking in a fast-paced, high volume environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Possesses strong research, needs assessment, problem identification/solving, communication and customer service skills. Ability to work independently (remote) as well as experienced in interfacing with all levels of management.
Overview
18
18
years of professional experience
Work History
EHR Application Analyst
Beth Israel Lahey Health
Charlestown, Massachusetts
12.2017 - 03.2024
- Assisted in identifying gaps between business requirements and application capabilities and recommend action steps.
- Defined, documents, builds and maintains EHR application content.
- Supported daily operations and system maintenance procedures.
- Documented clients' issues and processes of resolution.
- Escalates any issues that impact deliverables.
- Performed troubleshooting, maintenance and optimization of Epic applications.
- Skilled at working independently and collaboratively in team environment.
- Organized and detail-oriented with strong communication skills and work ethic.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in meetings with all operational areas using software application.
- Collaborated with business owners, vendors and other team members to evaluate and recommend solutions to complex problems and requests.
- Completed thorough functional and integrated testing on scripts.
- Performed troubleshooting, maintenance and optimization of Epic applications.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
Application Analyst
Partners Healthcare Systems, Inc.
08.2013 - 12.2017
- Supported and educated end uses on LMR and other complementary applications.
- Past- Epic Super user for front end users using Meditech at NWH.
- Answered “how to” on end user's questions.
- Participated in regular team meetings to discuss team projects, issues, changes and any related program activities with management and coworkers.
- Identified and resolved issues and facilitates appropriate escalation for timely resolution.
- Provided service “on call weekly basis” to end users, according to defined service agreements.
- Communicated status on various projects/programs efforts to leadership, internal stakeholders and managed expectation.
- Created and ran reports as needed in LMR and other applications.
- Delegated and understood the Partners HealthCare values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness Innovation & Thoughtful Risk.
- Followed up on with clients for all LMR Billing whose invoices are overdue via phone and email.
- Project Managed using SharePoint and InfoPath for new requests, sending estimates to clients and communicated with analyst.
- Provided access (Key Giver) to end users requesting Web LMR, Web Res, Mini Reg, Practice Gateway, PHS- RSA LMR and LMR Scan.
- Provided BICS access to all end users that requested access to LMR and their community sites.
EHR Adoption Analyst
Partners Healthcare Systems, Inc.
08.2006 - 07.2013
- Supported business processes surrounding Partners Longitudinal Medical Record (LMR) throughout Partners Community network.
- Gatekeeper for all billable services including but not limited to LMR. Patient Gateway, End of Visit, Implementation, meaningful Use Program training, Dragon Voice recognition, scanning, Integration requests and other professional services.
- Owner of PHS application “Mini Registration”.
- Implemented over 250 practices with Mini Registration, through set up, coordination with EMPI Team, training practice staff on EMPI policies and procedures, file formatting, QA live, provide user access, training end users and billing for services rendered by PHS.
- Performed LMR Audits annually with PCPO practices to ensure accurate user permission, communicating changes back to PCPO analysts, recording decision, changes, contacts, and details, reporting billable users to ensure accurate LMR renewal invoice.
- Coordinated Patient Gateway marketing, liaison between vendor (The Print House) and practice.
- Tracked and reported on EHR Business trends.
- Supported practices participating in federal EHR incentive programs – (MU Attestations).
- Responded to issues from users and prospects for all RSO's in Private Community.
Education
Bachelor of Science - Business Administration And Management
New Hampshire College
Manchester, NH05.1994
Associate of Science - Business Administration And Management
Northern Essex Community College
Haverhill, MA05.1990
Skills
- Business Application Testing
- Business Processes and Procedures
- Software testing
- Application Development and Implementation
- Database optimization
- Epic optimization
- End-user support
- Problem-solving abilities
- Time management abilities
- Quality Assurance
- Data Analysis
- Multitasking
Timeline
EHR Application Analyst
Beth Israel Lahey Health
12.2017 - 03.2024
Application Analyst
Partners Healthcare Systems, Inc.
08.2013 - 12.2017
EHR Adoption Analyst
Partners Healthcare Systems, Inc.
08.2006 - 07.2013
Bachelor of Science - Business Administration And Management
New Hampshire College
Associate of Science - Business Administration And Management
Northern Essex Community College
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