Summary
Overview
Work History
Education
Skills
Timeline
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Darlene Danis

EHR Application Analyst
Henniker,NH

Summary

Experienced EHR Application Analyst with hands-on expertise in Epic systems and a strong interest in expanding into other EHR platforms. Proven track record of optimizing software performance and improving user satisfaction through advanced troubleshooting and clear communication. Proficient in system integration, data analysis, and process improvements that align with healthcare operational goals. Known for adaptability, teamwork, and a commitment to supporting technology-driven patient care.

Overview

18
18
years of professional experience

Work History

EHR Application Analyst

Beth Israel Lahey Health
Charlestown, Massachusetts
12.2017 - 03.2024
  • Assisted in identifying gaps between business requirements and application capabilities and recommend action steps.
  • Defined, documents, builds and maintains EHR application content.
  • Supported daily operations and system maintenance procedures.
  • Documented clients' issues and processes of resolution.
  • Escalates any issues that impact deliverables.
  • Performed troubleshooting, maintenance and optimization of Epic applications.
  • Identified issues, analyzed information and provided solutions to problems.
  • Participated in meetings with all operational areas using software application.
  • Collaborated with business owners, vendors and other team members to evaluate and recommend solutions to complex problems and requests.
  • Completed thorough functional and integrated testing on scripts.
  • Performed troubleshooting, maintenance and optimization of Epic applications.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.

Application Analyst

Partners Healthcare Systems, Inc.
08.2013 - 12.2017
  • Supported and educated 250 private practices and end users on LMR and other complementary applications.
  • Past- Epic Super user for front end users using Meditech at NWH.
  • Answered “how to” on end user's questions.
  • Participated in regular team meetings to discuss team projects, issues, changes and any related program activities with management and coworkers.
  • Identified and resolved issues and facilitates appropriate escalation for timely resolution.
  • Provided service “on call weekly basis” to end users, according to defined service agreements.
  • Communicated status on various projects/programs efforts to leadership, internal stakeholders and managed expectation.
  • Created and ran reports as needed in LMR and other applications.
  • Delegated and understood the Partners HealthCare values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness Innovation & Thoughtful Risk.
  • Followed up on with clients for all LMR Billing whose invoices are overdue via phone and email.
  • Project Managed using SharePoint and InfoPath for new requests, sending estimates to clients and communicated with analyst.
  • Provided access (Key Giver) to end users requesting Web LMR, Web Res, Mini Reg, Practice Gateway, PHS- RSA LMR and LMR Scan.
  • Provided BICS access to all end users that requested access to LMR and their community sites.

EHR Adoption Analyst

Partners Healthcare Systems, Inc.
08.2006 - 07.2013
  • Supported business processes surrounding Partners Longitudinal Medical Record (LMR) throughout Partners Community network.
  • Gatekeeper for all billable services including but not limited to LMR. Patient Gateway, End of Visit, Implementation, meaningful Use Program training, Dragon Voice recognition, scanning, Integration requests and other professional services.
  • Owner of PHS application “Mini Registration”.
  • Implemented over 250 practices with Mini Registration, through set up, coordination with EMPI Team, training practice staff on EMPI policies and procedures, file formatting, QA live, provide user access, training end users and billing for services rendered by PHS.
  • Performed LMR Audits annually with PCPO practices to ensure accurate user permission, communicating changes back to PCPO analysts, recording decision, changes, contacts, and details, reporting billable users to ensure accurate LMR renewal invoice.
  • Coordinated Patient Gateway marketing, liaison between vendor (The Print House) and practice.
  • Tracked and reported on EHR Business trends.
  • Supported practices participating in federal EHR incentive programs – (MU Attestations).
  • Responded to issues from users and prospects for all RSO's in Private Community.

Education

Bachelor of Science - Business Administration And Management

New Hampshire College
Manchester, NH
05.1994

Associate of Science - Business Administration And Management

Northern Essex Community College
Haverhill, MA
05.1990

Skills

  • Business Application Testing
  • Business Processes and Procedures
  • Software testing
  • Application Development and Implementation
  • Database optimization
  • Epic optimization
  • End-user support
  • Problem-solving abilities
  • Time management abilities
  • Quality Assurance
  • Data Analysis
  • Multitasking

Timeline

EHR Application Analyst

Beth Israel Lahey Health
12.2017 - 03.2024

Application Analyst

Partners Healthcare Systems, Inc.
08.2013 - 12.2017

EHR Adoption Analyst

Partners Healthcare Systems, Inc.
08.2006 - 07.2013

Bachelor of Science - Business Administration And Management

New Hampshire College

Associate of Science - Business Administration And Management

Northern Essex Community College

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Darlene DanisEHR Application Analyst