Darlene J White-Collins
Philadelphia,Pa
Summary
Quick learner Team Coordination & Leadership Excellent interpersonal relations Dynamic Director oversees every facet of production with strong project management and decision-making skills. Brings comprehensive knowledge of production writing, planning and technical operations. Skilled at coordinating production plans and personnel resources to complete work under tight deadlines. Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships.
Overview
52
52
years of professional experience
Work History
Director
Healthy Beginnings Academy
Philadelphia, Pa
06.2018 - Current
- Organized and engaged in recreational activities such as games and puzzles.
- Recruited, selected and retained quality administrators, teachers and support staff.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Identified signs of potential emotional or developmental concerns in children and brought to parent or guardian attention.
- Operated Healthy Beginnings Academy school in accordance with company and state licensing standards.
- Conducted trainings and mentored staff, consistently improving performance.
- Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
- Operated under licensing guidelines to protect health, safety and well-being of 40 children.
- Managed program paperwork and child records to comply with state requirements.
- Attended approved training and continuing education courses to maintain certifications.
- Furnished facility with supplies, equipment, food and materials to foster social and cognitive development.
- Adhered to budgetary guidelines to set financial goals and maintain school profitability.
- Executed marketing plan and promoted positive image to achieve
Travel Manager
La’ Paradise Travel Agency
Darby, Pa
07.2004 - Current
- Handled all aspects of client complaints by maintaining quality communications and establishing productive relationships.
- Prepared necessary travel documentation for national and international trips to diverse locations.
- Contributed to development and implementation of travel booking processes, procedures and systems to reduce costs by 40%.
- Managed 3 business accounts with strong focus on achieving high levels of client praises and loyalty.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
Administrator
We Care Personal Care Homes
Philadelphia, Pa
05.2009 - 01.2018
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Computerized office activities, maintained customer communications and tracked records through delivery.
- Entered and maintained departmental records in company database of 13 staff and 60 residents
- Collected, validated and distributed information to employees.
- Aided colleagues, managers and customers through regular communication and assistance.
- Managed agendas and calendars, boosting productivity and improving organizational initiatives.
- Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies.
- Assisted executive leaders in decision-making procedures by creating daily reports to advise leaders on corrective actions and process improvements.
- Developed revisions for systems and procedures by evaluating operational practices and identifying improvement opportunities.
- Drove workflow improvements by streamlining processes.
- Conducted in-depth troubleshooting of program problems and employee concerns and recommended corrective actions to resolve issues.
- Managed bi-weekly payroll employees, as well as insurance matters, workman's compensation and compliance reporting.
Administrator
Brittany Manor Personal Care Home
Philadelphia, PA
10.2011 - 07.2012
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Computerized office activities, maintained customer communications and tracked records through delivery.
- Entered and maintained departmental records in company database.
- Collected, validated and distributed information to employees.
- Managed agendas and calendars, boosting productivity and improving organizational initiatives.
- Confirmed accurate completion of forms and reports for admission, transfer or discharge of each program participant.
- Oversaw successful planning and execution of staff meetings, parties and events.
- Managed payroll for 10 staff, transactions, invoicing and budgeting to decrease financial inconsistencies.
- Assisted executive leaders in decision-making procedures by creating daily reports to advise leaders on corrective actions and process improvements.
- Reduced recordkeeping errors by precisely handling financial transactions, journal entries and accounts payable and receivable activities.
- Conducted in-depth troubleshooting of program problems and employee concerns and recommended corrective actions to resolve issues.
Phlebotomist
Aculabs
Philadelphia, Pa
01.2007 - 03.2009
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Used personal protective equipment correctly to protect coworkers and patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Centrifuged blood samples as outlined in clinical protocols.
- Reviewed patient records for accuracy and completeness.
- Conducted venipuncture and other CT procedures.
- Packaged and shipped specimens to central lab daily.
- Organized daily work based on collection priority.
- Monitored patients for reactions and verified sample quality.
- Followed established guidelines for reporting significant medical errors or unanticipated outcome in patient care.
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
- Obtained blood specimens by performing venipunctures and finger sticks 25 times per day.
- Assembled tourniquets, needles and blood collection devices to prepare work trays.
- Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
- Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining sample drug lists.
- Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
Mental Health / Admin. Assist
MCCullam
Philadelphia, Pa
05.2000 - 06.2006
- Improved operations through consistent hard work and dedication
- Drove operational improvements which resulted in savings and improved profit margins
- Participated in team-building activities to enhance working relationships
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Maintained energy and enthusiasm in fast-paced environment
- Led projects and analyzed data to identify opportunities for improvement
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Managed team of employees, overseeing hiring, training and professional growth of employees
Medical Technician
Glaxo SmithKline Clinical Pharmacology Unit
Philadelphia, Pa
01.2004 - 12.2005
- Prepared blood smears and determined levels of normalcy.
- Utilized sophisticated laboratory equipment to inspect specimens for bacteria, parasites and other microorganisms.
- Prepared, processed, labeled and stored patient specimens and samples using standard techniques and equipment.
- Conducted compatibility tests to matching blood for transfusions.
- Tested for drug levels in blood to authenticate patient response to treatment.
- Performed microscopic, bacteriological and chemical tests to check composition of biological samples
- Followed appropriate disinfecting procedures to sterilize medical equipment
PATIENT SERVICE REP/ MEDICAL ASSIST
University Health Systems
Philadelphia, Pa
01.2002 - 07.2004
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Used microsoft to schedule appointments.
- Compiled and reviewed medical charts.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Explained plans for treatment and payment options.
- Educated patients on medicine and at-home healthcare tools.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Organized patient records and database to facilitate information storage and retrieval.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Balanced deposits and credit card payments each day.
Phlebotomist/ Lab Assistant
Thomas Jefferson Hospital
Philadelphia, Pa
06.2002 - 06.2003
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
- Demonstrated flexibility working in a fast-paced and ever-changing environment.
- Worked closely with lab staff on special projects.
- Managed specimen sample handling, receiving, storage and inventory.
Lab Assistant/ Phlebotomist
Fitzgerald Hospital
Lansdowne, Pa
01.1999 - 05.2003
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
- Demonstrated flexibility working in a fast-paced and ever-changing environment.
- Worked closely with lab staff on special projects.
Medical Clerk
Einstein Hospital
Philadelphia, PA
01.2000 - 04.2002
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Education
MBA - Human Resource Management, Business Administration
Strayer University
Washington, DC09.2016
BBA - Business Management
Strayer University, Delaware County Community College
2014
No Degree - Phlebotomy
Delaware County
Media, PANo Degree - Tourism And Travel Management
Travel Agent-
Travel Institute, Philadelphia Patient Care Technician -
Lankeau Hospital
Wynnewood, PAAssociate of Science - Human Resources Management
Delaware County Community College
Media, PA05.2007
Skills
- Computer literate with experience with Microsoft office (word, excel, access, power point), and Internet
- Planned budgets various programs
- Initial budget estimates and quarterly budget projections
- Maintains up-date knowledge of insurance requirements
- Prep patient’s charts, transcribe physician orders, and contact pharmacy about patient medications Monitoring behaviors
- Schedule appointments and confirm follow-up visits, diagnostic studies
- Maintains up-date knowledge of insurance requirements pertains to patients service and billing procedures
- Human Resource, hiring, terminating, Staff training, Scheduling, Staff Evaluation
- Scheduling residents appointments, assuring resident needs were taking care of
- Auditing according to regulation 2600, Create policies and procedures, manuals
- Created employee hand books
- Patient and family support
- Maintained residents records in accordance with 2600 Regulations
- Treatment foster care (21 years)
- Budget Management
- Financial Reporting
Timeline
Director
Healthy Beginnings Academy
06.2018 - Current
Administrator
Brittany Manor Personal Care Home
10.2011 - 07.2012
Administrator
We Care Personal Care Homes
05.2009 - 01.2018
Phlebotomist
Aculabs
01.2007 - 03.2009
Travel Manager
La’ Paradise Travel Agency
07.2004 - Current
Medical Technician
Glaxo SmithKline Clinical Pharmacology Unit
01.2004 - 12.2005
Phlebotomist/ Lab Assistant
Thomas Jefferson Hospital
06.2002 - 06.2003
PATIENT SERVICE REP/ MEDICAL ASSIST
University Health Systems
01.2002 - 07.2004
Mental Health / Admin. Assist
MCCullam
05.2000 - 06.2006
Medical Clerk
Einstein Hospital
01.2000 - 04.2002
Lab Assistant/ Phlebotomist
Fitzgerald Hospital
01.1999 - 05.2003
MBA - Human Resource Management, Business Administration
Strayer University
BBA - Business Management
Strayer University, Delaware County Community College
No Degree - Phlebotomy
Delaware County
No Degree - Tourism And Travel Management
Travel Agent-
Patient Care Technician -
Lankeau Hospital
Associate of Science - Human Resources Management
Delaware County Community College
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