Darlene J White-Collins
Philadelphia,Pa
Summary
Quick learner Team Coordination & Leadership Excellent interpersonal relations Dynamic Director oversees every facet of production with strong project management and decision-making skills. Brings comprehensive knowledge of production writing, planning and technical operations. Skilled at coordinating production plans and personnel resources to complete work under tight deadlines. Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships.
Overview
52
52
years of professional experience
Work History
Director
Healthy Beginnings Academy
Philadelphia , Pa
06.2018 - Current
- Organized and engaged in recreational activities such as games and puzzles.
- Recruited, selected and retained quality administrators, teachers and support staff.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Identified signs of potential emotional or developmental concerns in children and brought to parent or guardian attention.
- Operated Healthy Beginnings Academy school in accordance with company and state licensing standards.
- Conducted trainings and mentored staff, consistently improving performance.
- Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
- Operated under licensing guidelines to protect health, safety and well-being of 40 children.
- Managed program paperwork and child records to comply with state requirements.
- Attended approved training and continuing education courses to maintain certifications.
- Furnished facility with supplies, equipment, food and materials to foster social and cognitive development.
- Adhered to budgetary guidelines to set financial goals and maintain school profitability.
- Executed marketing plan and promoted positive image to achieve
Travel Manager
La’ Paradise Travel Agency
Darby , Pa
07.2004 - Current
- Handled all aspects of client complaints by maintaining quality communications and establishing productive relationships.
- Prepared necessary travel documentation for national and international trips to diverse locations.
- Contributed to development and implementation of travel booking processes, procedures and systems to reduce costs by 40%.
- Managed 3 business accounts with strong focus on achieving high levels of client praises and loyalty.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
Administrator
We Care Personal Care Homes
Philadelphia , Pa
05.2009 - 01.2018
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Computerized office activities, maintained customer communications and tracked records through delivery.
- Entered and maintained departmental records in company database of 13 staff and 60 residents
- Collected, validated and distributed information to employees.
- Aided colleagues, managers and customers through regular communication and assistance.
- Managed agendas and calendars, boosting productivity and improving organizational initiatives.
- Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies.
- Assisted executive leaders in decision-making procedures by creating daily reports to advise leaders on corrective actions and process improvements.
- Developed revisions for systems and procedures by evaluating operational practices and identifying improvement opportunities.
- Drove workflow improvements by streamlining processes.
- Conducted in-depth troubleshooting of program problems and employee concerns and recommended corrective actions to resolve issues.
- Managed bi-weekly payroll employees, as well as insurance matters, workman's compensation and compliance reporting.
Administrator
Brittany Manor Personal Care Home
Philadelphia , PA
10.2011 - 07.2012
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Computerized office activities, maintained customer communications and tracked records through delivery.
- Entered and maintained departmental records in company database.
- Collected, validated and distributed information to employees.
- Managed agendas and calendars, boosting productivity and improving organizational initiatives.
- Confirmed accurate completion of forms and reports for admission, transfer or discharge of each program participant.
- Oversaw successful planning and execution of staff meetings, parties and events.
- Managed payroll for 10 staff, transactions, invoicing and budgeting to decrease financial inconsistencies.
- Assisted executive leaders in decision-making procedures by creating daily reports to advise leaders on corrective actions and process improvements.
- Reduced recordkeeping errors by precisely handling financial transactions, journal entries and accounts payable and receivable activities.
- Conducted in-depth troubleshooting of program problems and employee concerns and recommended corrective actions to resolve issues.
Phlebotomist
Aculabs
Philadelphia , Pa
01.2007 - 03.2009
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Used personal protective equipment correctly to protect coworkers and patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Centrifuged blood samples as outlined in clinical protocols.
- Reviewed patient records for accuracy and completeness.
- Conducted venipuncture and other CT procedures.
- Packaged and shipped specimens to central lab daily.
- Organized daily work based on collection priority.
- Monitored patients for reactions and verified sample quality.
- Followed established guidelines for reporting significant medical errors or unanticipated outcome in patient care.
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
- Obtained blood specimens by performing venipunctures and finger sticks 25 times per day.
- Assembled tourniquets, needles and blood collection devices to prepare work trays.
- Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
- Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining sample drug lists.
- Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
Mental Health / Admin. Assist
MCCullam
Philadelphia , Pa
05.2000 - 06.2006
- Improved operations through consistent hard work and dedication
- Drove operational improvements which resulted in savings and improved profit margins
- Participated in team-building activities to enhance working relationships
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Maintained energy and enthusiasm in fast-paced environment
- Led projects and analyzed data to identify opportunities for improvement
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Managed team of employees, overseeing hiring, training and professional growth of employees
Medical Technician
Glaxo SmithKline Clinical Pharmacology Unit
Philadelphia , Pa
01.2004 - 12.2005
- Prepared blood smears and determined levels of normalcy.
- Utilized sophisticated laboratory equipment to inspect specimens for bacteria, parasites and other microorganisms.
- Prepared, processed, labeled and stored patient specimens and samples using standard techniques and equipment.
- Conducted compatibility tests to matching blood for transfusions.
- Tested for drug levels in blood to authenticate patient response to treatment.
- Performed microscopic, bacteriological and chemical tests to check composition of biological samples
- Followed appropriate disinfecting procedures to sterilize medical equipment
PATIENT SERVICE REP/ MEDICAL ASSIST
University Health Systems
Philadelphia , Pa
01.2002 - 07.2004
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Used microsoft to schedule appointments.
- Compiled and reviewed medical charts.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Explained plans for treatment and payment options.
- Educated patients on medicine and at-home healthcare tools.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Organized patient records and database to facilitate information storage and retrieval.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Balanced deposits and credit card payments each day.
Phlebotomist/ Lab Assistant
Thomas Jefferson Hospital
Philadelphia , Pa
06.2002 - 06.2003
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
- Demonstrated flexibility working in a fast-paced and ever-changing environment.
- Worked closely with lab staff on special projects.
- Managed specimen sample handling, receiving, storage and inventory.
Lab Assistant/ Phlebotomist
Fitzgerald Hospital
Lansdowne , Pa
01.1999 - 05.2003
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
- Demonstrated flexibility working in a fast-paced and ever-changing environment.
- Worked closely with lab staff on special projects.
Medical Clerk
Einstein Hospital
Philadelphia , PA
01.2000 - 04.2002
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Education
MBA - Human Resource Management, Business Administration
Strayer University
Washington, DC09.2016
BBA - Business Management
Strayer University, Delaware County Community College
2014
No Degree - Phlebotomy
Delaware County
Media, PANo Degree - Tourism And Travel Management
Travel Agent-
Travel Institute, Philadelphia Patient Care Technician -
Lankeau Hospital
Wynnewood, PAAssociate of Science - Human Resources Management
Delaware County Community College
Media, PA05.2007
Skills
- Computer literate with experience with Microsoft office (word, excel, access, power point), and Internet
- Planned budgets various programs
- Initial budget estimates and quarterly budget projections
- Maintains up-date knowledge of insurance requirements
- Prep patient’s charts, transcribe physician orders, and contact pharmacy about patient medications Monitoring behaviors
- Schedule appointments and confirm follow-up visits, diagnostic studies
- Maintains up-date knowledge of insurance requirements pertains to patients service and billing procedures
- Human Resource, hiring, terminating, Staff training, Scheduling, Staff Evaluation
- Scheduling residents appointments, assuring resident needs were taking care of
- Auditing according to regulation 2600, Create policies and procedures, manuals
- Created employee hand books
- Patient and family support
- Maintained residents records in accordance with 2600 Regulations
- Treatment foster care (21 years)
- Budget Management
- Financial Reporting
Timeline
Director
Healthy Beginnings Academy
06.2018 - Current
Administrator
Brittany Manor Personal Care Home
10.2011 - 07.2012
Administrator
We Care Personal Care Homes
05.2009 - 01.2018
Phlebotomist
Aculabs
01.2007 - 03.2009
Travel Manager
La’ Paradise Travel Agency
07.2004 - Current
Medical Technician
Glaxo SmithKline Clinical Pharmacology Unit
01.2004 - 12.2005
Phlebotomist/ Lab Assistant
Thomas Jefferson Hospital
06.2002 - 06.2003
PATIENT SERVICE REP/ MEDICAL ASSIST
University Health Systems
01.2002 - 07.2004
Mental Health / Admin. Assist
MCCullam
05.2000 - 06.2006
Medical Clerk
Einstein Hospital
01.2000 - 04.2002
Lab Assistant/ Phlebotomist
Fitzgerald Hospital
01.1999 - 05.2003
MBA - Human Resource Management, Business Administration
Strayer University
BBA - Business Management
Strayer University, Delaware County Community College
No Degree - Phlebotomy
Delaware County
No Degree - Tourism And Travel Management
Travel Agent-
Patient Care Technician -
Lankeau Hospital
Associate of Science - Human Resources Management
Delaware County Community College
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