DARLENE L. SEITZ
Temple,TX
Summary
- Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
- 24 years of nursing experience
- 10 years combined operations management experience.
- 17 years combined personnel management, supervisory, training development, and preceptorship experience in diverse work environments.
Overview
25
25
years of professional experience
Work History
Staff Nurse, Neuro Intensive Care Unit
St. David’s Medical Center
Austin, TX
06.2016 - Current
- Provide holistic care, assessment, and treatment for acutely ill patients with life threatening conditions - focus on neurological population (certified as stroke center)
- Provided emotional support to family members during difficult times or end-of-life situations.
- Utilized an electronic medical record system to store patient information securely.
- Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Clinical preceptor for newly hired staff.
Global Learning & Development Manager
Accenture
Austin, TX
03.2022 - 08.2023
- Developed and implemented global learning and development strategies to meet organizational objectives for: 2000+ headcount globally within 50+ products & subproducts across 5 international sites of training, policy, & change management teams for Risk, Payments, & Commerce division within social media platform (Austin TX, Dublin Ireland, Bangalore India, Hyderabad India, Bangkok Thailand)
- Built infrastructure for training delivery, integration of skills, & alignment of roles to ramp three new sites & ensured identification of & reallocation of skills for deprecating sites
- Implemented standardization of all global training curriculums & conversion to e-learning platform delivery decreasing training capacity demands by 25% while developing both qualitative & quantitative frameworks to meet business needs
- Drove continuous improvement through process-driven approaches, refining quality & effectiveness of the learning environment & outcomes
- Integrated technology into global learning and development programs ensuring efficiency and scalability of operations worldwide.
- Received recognition as Global Accenture Trust and Safety Finalist for Training Best Olympic Torch Award
Global Learning & Development Associate Manager
Accenture
Austin, TX
01.2021 - 02.2022
- Manage workloads and coordinate project management efforts across five separate global sites of training teams (Austin TX, Dublin Ireland, Singapore, Bangalore India, Hyderabad India) for Risk, Payments, and Commerce division within a social media company.
- Instrumental with expansion into both India sites for training services and growth of available products
- Implemented standardization of product training curriculums at the global level utilizing an agile, multinational and cross-functional team approach for development, review, and approval of course strategy and content for 20+ products
- Developed Product Complexity Scorecard to objectively identify and prioritize high impact workflows across 50+ products and forecast global training capacity planning needs
- Developed Trainer and Team Lead Competency Scorecards to track individual achievements, requirements, and certifications within the global team to meet SOW contractual obligations; promote career advancement; and provide visibility to client and project of current training metrics
- Execution of workforce strategies for short and long term objectives interconnecting five global sites
- Defined & developed with client expectations for reported training metrics, cadences, and delivery methods
- Received recognition as Global Accenture Trust and Safety Finalist for Quality and Training Best Olympic Torch Award twice in 2021.
Service Delivery Ops Internal Training Team Lead
Accenture
Austin, TX
01.2020 - 01.2021
- Provide day-to-day management for a team of content developers, instructional designers, and trainers responsible for training and compliance with both company and state Medicaid processes, policies, and procedures for Texas Medicaid & Healthcare Partnership
- Maintained positive relationships with client to meet deadlines for service delivery.
- Developed team environment to support engagement and high performance.
- Monitor the quality and effectiveness of the learning environment and outcomes, including classroom, courseware curriculum and instructor readiness, and prepare internal faculty members to conduct sessions
- Act as subject matter expert while demonstrating knowledge of processes and related systems for team members, peers and/or clients
- Worked with iteration managers and project managers to deliver initiatives and products utilizing lean and agile project management methods.
- Facilitated execution roadmaps to promote continuous improvement, knowledge sharing, teamwork, collaboration and positive employee experiences.
- Prepare, coordinate and conduct performance appraisals, and counsel employees on career and performance and/or disciplinary issues
- Tracked service metrics, managing budgets and troubleshooting technical issues.
- Nominated for and completed Accenture Global Operations Team Lead Training School.
Nurse-Clinician Services Instructor Senior Analyst
Accenture
Austin, TX
09.2017 - 12.2019
- Assess relevant individual and organizational training needs in collaboration with department heads and clients within prior authorization department for Texas Medicaid & Healthcare Partnership
- Develop cutting edge, instructional resources for professional and career development programs targeting both new team members, as well as specialized functional area training
- Identify improvement opportunities in workflows and suggest solutions
- Conduct research and data analysis to conceptualize proposals for improving business metrics in collaboration across teams
- Teach in blended learning environments including Instructor Led Training, Virtual Instructor Led Training, and Social Learning methods
- Perform data analysis of competency scorecards, providing follow-up as needed to ensure achievement of key performance indicators
- Nominated for and completed Accenture Achieving Your Leadership and Potential Program.
Staff Nurse, Post-Anesthesia Care Unit
Hyde Park Surgery Center
Austin, TX
08.2016 - 06.2017
- Monitored patient vitals post-surgery, managed medical equipment and administered medications and IVs for patients who are recovering from orthopedic and ear, nose, & throat surgical procedures in the outpatient setting
- Clinical preceptor for nursing students during clinical rotations and orientation of newly hired staff
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Liaison between patients and their families with physicians to ensure patient comprehension of post-operative treatment plans and discharge care.
Intensive Care Travel Nurse
Advanced Medical Staffing
Dallas, TX
06.2015 - 06.2016
- Employed as a travel RN staff nurse in the ICU setting at the following facilities for total of four 13-week contracts:
- Methodist Hospital (San Antonio, TX) - Floated between CICU, SICU, MICU, & GICU units (1585 bed hospital).
- St David,'s Medical Center (Austin, TX) - Focus on neurological patient populations (296 bed hospital).
- Delivered optimum treatments to critical-care patients following prescribed rules, policies, protocol and procedures.
- Detected emerging problems by monitoring patients' behavior, vital signs and fluid intake and output.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
Charge Nurse, Long Term Acute Care
Landmark Hospital
Columbia, MO
03.2011 - 05.2015
- Clinical nurse at LTAC hospital encompassing ICU, stepdown, and medical surgical levels of care with focus on medically complex patient populations
- Coordinated, tasked and supervised nurses and ancillary staff based on staffing requirements.
- Organized and delegated tasks during rapid response and high-pressure code situations.
- Assisted with planning, directing, and evaluation of nursing care and functions within the hospital
- Preceptor for senior nursing students during required clinical hours for degree completion, and newly hired staff.
Director of Nursing
Parkside Manor (formerly West Village)
Columbia, MO
02.2008 - 06.2011
- Directed the development, implementation, and evaluation of policies, procedures, and standards of care at a 120 bed skilled nursing facility for Medicaid, Medicare, and private pay clients
- Directed and oversaw recruitment, management, professional development, training, and retention of the nursing department with 90+ employees under direct review
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
- Ensured legal procedures, nursing laws, and work standards met to maintain quality of care
- Developed and maintained staffing schedule in accordance with contract terms, budget mandates and accreditation standards for nursing coverage.
- Facilitated meetings, in-services, and committees for program enhancement to promote excellence
- Responsible for monitoring incidents, evaluating treatment plans, and implementing preventative measures.
Acute Care Registered Nurse
Medical Staffing Network, Nurses PRN
Columbia, MO
08.2005 - 05.2009
- Worked as RN staff nurse for both per diem shifts and multiple 13-week contracts on medical surgical, telemetry, emergency room, and stepdown units within multiple acute care hospitals.
- Maintained thorough, accurate and confidential documentation in electronic medical records.
- Documented patients' assessment results, interventions, medications, patient responses and treatment changes.
- Responded to diverse emergency situations with quick and knowledgeable support to address injuries and illnesses.
Charge Nurse, Cardiac Stepdown
St. Mary's Hospital
Jefferson City, MO
01.2007 - 02.2008
- Weekend night charge nurse over 32-bed unit.
- Coordinated, tasked and supervised nurses and ancillary staff based on staffing requirements.
- Built and maintained strong working relationships between nursing department and other disciplines.
- Assessed and assisted patients with diverse range and comorbid chronic diagnoses.
Director of Nursing
West Village Manor (now Parkside Manor)
Columbia, MO
08.2005 - 01.2007
- 120-bed skilled nursing facility
- See details above under Parkside Manor.
Charge Nurse, Post Anesthesia Care Unit
Boone Hospital Center
Columbia, MO
01.2004 - 08.2005
- 394-bed hospital, stroke center, level II trauma center
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Collaborated with multidisciplinary healthcare specialists to devise, implement and modify plans of care defining patient outcome goals
Charge Nurse, Telemetry Unit
Methodist North Hospital
Memphis, TN
01.2000 - 01.2004
- Weekend charge nurse over 42-bed acute care unit focusing on orthopedic and neurological patients requiring telemetry monitoring
- Coordinated, tasked and supervised nurses and ancillary staff based on staffing requirements.
- Trained and mentored new RNs on best practices, hospital policies and standards of care.
- Assessed and assisted patients with diverse range and comorbid chronic diagnoses.
RN CIRCULATOR & SCRUB NURSE
Baptist Memorial Medical Center -Medical District
Memphis, TN
05.1999 - 01.2000
- 2000-bed hospital
- RN circulator & scrub nurse in operating room upon graduation with special focus on ortho/neuro cases
- Prepared operating rooms by setting out and verifying equipment and assessing for compliance with asepsis standards
- Ordered and maintained appropirate number of orthopedic implants for upcoming cases
Nursing Extern
Baptist Memorial Hospital - Walnut Grove
Memphis, TN
08.1998 - 05.1999
- 706-bed hospital
- Extern: paid position separate from school (16 – 24 hours/week) on Medsurg unit & ER.
- Documented and reported observations of patient behavior, complaints or physical symptoms to nurses.
Education
Bachelor of Science - Nursing
Baptist College of Health Sciences
Memphis, TN05.1999
Skills
- Basic Life Support - 06/2025
- Advanced Cardiac Life Support - 06/2025
- NIH Stroke Scale - 06/2025
- Emergency Procedures
- Chronic Disease Management
- Critical Care
- Patient Management
- Training Needs Analysis
- Multimedia Training Program Development
- Verbal and Written Communication
- Project Management
- Learning Strategies
- Performance Metrics
Timeline
Global Learning & Development Manager
Accenture
03.2022 - 08.2023
Global Learning & Development Associate Manager
Accenture
01.2021 - 02.2022
Service Delivery Ops Internal Training Team Lead
Accenture
01.2020 - 01.2021
Nurse-Clinician Services Instructor Senior Analyst
Accenture
09.2017 - 12.2019
Staff Nurse, Post-Anesthesia Care Unit
Hyde Park Surgery Center
08.2016 - 06.2017
Staff Nurse, Neuro Intensive Care Unit
St. David’s Medical Center
06.2016 - Current
Intensive Care Travel Nurse
Advanced Medical Staffing
06.2015 - 06.2016
Charge Nurse, Long Term Acute Care
Landmark Hospital
03.2011 - 05.2015
Director of Nursing
Parkside Manor (formerly West Village)
02.2008 - 06.2011
Charge Nurse, Cardiac Stepdown
St. Mary's Hospital
01.2007 - 02.2008
Director of Nursing
West Village Manor (now Parkside Manor)
08.2005 - 01.2007
Acute Care Registered Nurse
Medical Staffing Network, Nurses PRN
08.2005 - 05.2009
Charge Nurse, Post Anesthesia Care Unit
Boone Hospital Center
01.2004 - 08.2005
Charge Nurse, Telemetry Unit
Methodist North Hospital
01.2000 - 01.2004
RN CIRCULATOR & SCRUB NURSE
Baptist Memorial Medical Center -Medical District
05.1999 - 01.2000
Nursing Extern
Baptist Memorial Hospital - Walnut Grove
08.1998 - 05.1999
Bachelor of Science - Nursing
Baptist College of Health Sciences
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