Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Darlene M. Dixson

Winslow,AZ

Summary

Dynamic and results-driven professional with extensive experience as a Medical Receptionist at Winslow Indian Health Care Center. Proven ability to enhance operational efficiency through effective appointment setting and patient communication. Skilled in employee evaluation and workplace safety, fostering a collaborative environment while maintaining high standards of service.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Very influent in the Navajo Language.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Medical Receptionist

Winslow Indian Health Care Center
04.2021 - 08.2025
  • Managed patient scheduling and appointment confirmations to enhance operational efficiency.
  • Coordinated insurance verification processes, ensuring accurate patient billing and minimal delays.
  • Assisted in maintaining electronic health records, promoting data accuracy and accessibility.
  • Oversaw daily workflow of reception area, addressing patient inquiries and concerns promptly.
  • Helped patients complete necessary medical forms and documentation.
  • Trained new staff in office protocols, fostering a collaborative team environment.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Reduced no-shows by implementing appointment reminder system through phone calls or text messages.

Acting Lead Air Talent

KTNN Radio Station/Native Broadcast Enterprise
02.2010 - 04.2021
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Established consistent language and methodology for talent discussions, development and succession.
  • Sourced and screened candidates for Air Talent roles and worked with hiring managers to coordinate interviews, offers and onboarding.
  • Trained new Air Talents by relaying information on company procedures, safety requirements and On Air Shifts and delivered constructive criticism upon completion of job tasks.
  • Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
  • Worked 3 different stations each month to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Managed all current news announcements and scripted quick headlines for breaking news events.
  • Informed audience about local and world events, general PSAs and music titles and artists.
  • Played5-6-hour shows with on-time ad airs and strict adherence to FCC regulations.
  • Recorded ads and commercials for over20+ local businesses, edited cuts and aired results on strict schedules.
  • Built broadcast storylines to interest listeners and grow station audience.
  • Produced timely reports during live events, demonstrating adaptability under pressure.
  • Presented news by researching, developing and covering field news events.
  • Increased viewership through timely reporting of breaking news and developing stories.

Service Writer

So'Sila Enterprise
08.2008 - 02.2010
  • Conferred with sales teams to schedule and price repair requirements for used and new vehicles.
  • Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
  • Resolved issues by coordinating with Parts department.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Presented different repair options to customers to help each person make appropriate choices.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Consulted with customers to assess service requirements and produce accurate orders.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Cross-trained and backed up other customer service managers.

Parts Department Clerk

Auto Zone Auto Parts
04.2006 - 08.2008
  • Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
  • Reached out to vendors outside usual network to find parts not available from traditional sources.
  • Fulfilled all cashier duties, including cash handling, credit card transactions and register closeout at end of business day.
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
  • Ordered parts from various distributors to fulfill demands.
  • Assisted customers in finding appropriate parts promptly.
  • Trained and mentored junior employees on regulations, best practices and performance strategies.
  • Adhered to company guidelines for performance and compliance.
  • Stocked and managed stock of parts, verifying all properly and ready for purchase.
  • Completed all sales and service documentation for customer and business records and provided receipts of purchase.
  • Maintained clean and neat parts counter and sales floor.

Production Assembler

Metronic
10.2005 - 07.2006
  • Reviewed project specifications and drawings prior to assembling complex components to better understand assignments and expected deadlines.
  • Instructed junior team members on protocols and procedures of each station to maximize contributions.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Reviewed and verified all work was in compliance with sales orders and customer requirements.
  • Planned and paced work efficiently in order to meet daily, weekly, project or production goals.
  • Verified part numbers and placed parts in appropriate shipping containers.
  • Recognized and reported defective material and equipment to shift supervisor.
  • Received and processed both written and verbal instructions, prints and work orders.

Parts Clerk

Pep Boys Auto Parts & Service
10.2004 - 08.2005
  • Reviewed current processes and procedures and implemented proactive adjustments to maintain quality, service and sales standards.
  • Maintained clean and neat parts counter and sales floor.
  • Trained and mentored junior employees on regulations, best practices and performance strategies.
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Assisted customers in finding appropriate parts promptly.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
  • Stocked and managed stock of parts, verifying all properly and ready for purchase.

Service Writer

So' Sila Enterprise
09.2003 - 08.2004
  • Conferred with sales teams to schedule and price repair requirements for used and new vehicles.
  • Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Consulted with customers to assess service requirements and produce accurate orders.
  • Gathered information through research and vendor inquiries to provide job estimates.
  • Worked effectively with repair staff and parts providers, staying current on availability and service processes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained up-to-date knowledge of product and service changes.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Cross-trained and backed up other customer service managers.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Radio Disc Jockey

KTNN/KWRK Radio Station
1999 - 2003
  • Conferred with advertising partners to develop and deploy effective promotional strategies.
  • Engaged with audience members through telephone calls and personal commentary on musical selections, political happenings and other items of interest.
  • Participated in community events and fundraisers and professionally represented station.
  • Played songs fitting station's format and monitored each song's length to avoid dead air.
  • Stayed up-to-date on all FCC requirements for various shows, adapting stories and plans accordingly.
  • Played 5-6-hour shows with on-time ad airs and strict adherence to FCC regulations.
  • Recorded ads and commercials for over 20+ local businesses, edited cuts and aired results on strict schedules.

Education

No Degree - General Studies

Many Farms High School
Many Farms, Az

No Degree - Medical Insurance Coding

Northland Pioneer
Winslow AZ

GED -

University Of New Mexico
Gallup, NM
04.1994

Skills

  • Production monitoring
  • Key performance indicators
  • Workplace safety
  • Employee Evaluation
  • Daily workflow improvement
  • Safety processes and procedures
  • Performance improvement
  • Adaptability
  • Technical Support
  • Fluency in the Navajo Language
  • Telephone etiquette
  • Appointment setting

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 3 in the development of Navajo Medical Terminology in different illnesses.
  • Certified in CPR
  • Certified in Navajo Interpreting

Certification

  • Certified in Navajo Medical Terminology
  • CPR Certified


Languages

Navajo
English

Timeline

Medical Receptionist

Winslow Indian Health Care Center
04.2021 - 08.2025

Acting Lead Air Talent

KTNN Radio Station/Native Broadcast Enterprise
02.2010 - 04.2021

Service Writer

So'Sila Enterprise
08.2008 - 02.2010

Parts Department Clerk

Auto Zone Auto Parts
04.2006 - 08.2008

Production Assembler

Metronic
10.2005 - 07.2006

Parts Clerk

Pep Boys Auto Parts & Service
10.2004 - 08.2005

Service Writer

So' Sila Enterprise
09.2003 - 08.2004

Radio Disc Jockey

KTNN/KWRK Radio Station
1999 - 2003

No Degree - General Studies

Many Farms High School

No Degree - Medical Insurance Coding

Northland Pioneer

GED -

University Of New Mexico

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