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Overview
Work History
Education
Skills
Work Availability
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Hi, I’m

DARLENE N. RABON

St. Petersburg
DARLENE N. RABON

Summary

Dear Hiring Recruiter: As a hardworking, energetic and reliable professional, I am excited to present my résumé to you. My hands-on experience includes diverse administrative functions, such as preparing correspondence and reports, scheduling interviews with prospective employees, and answering multi-line phones. Through my ability to prioritize, I am able to quickly finish projects, and take on new tasks. A few of my other qualifications include: Excellent communication, and interpersonal talents, with a capacity to work extremely well in independent environments. Ability to acquire and assimilate new skills. Experience performing the full range of administrative tasks, including updating databases and spread sheets, preparing reports, scheduling appointments and assisting with coordinating travel. Strong technical and mechanical abilities. Skills using Microsoft Excel and Word, PeopleSoft system, Outlook email, and other relevant applications. Currently, I am seeking a new challenge where I can serve as a long-term contributor toward advanced goals. If your department can benefit from a motivated and dependable team player, please contact me to schedule an interview. Thank you for your kind consideration. Professional Summary Demonstrates knowledge and understanding of organizational policies, procedures and systems. Communicates clearly and concisely, verbally and in writing. Able to work effectively with other employees, patients and external parties. Able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately. Demonstrates proficiency in Microsoft Office applications and others as required. Establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

26
years of professional experience

Work History

GALE HEALTHCARE SOLUTIONS

Clinician Advocate - Operations
01.2022 - 09.2023

Job overview

  • Advocate for and build relationships with a pool of 250 clinicians and keep them engaged in picking up shifts
  • Reach out to at least 75 Clinicians weekly
  • Managing updates of required credentials to work, ordering background checks and checking ACHA, adding/removing clinicians from ACHA Roster, verifying the status of nursing licenses through the Florida Department of Health Licensing Division
  • Open communication and having a good relationship to speak to them about callouts & DNRs
  • Excellent Communication in reminding them of the importance of taking control of their schedule
  • Taking clinician statements for issues, occurrences, or investigations involving facilities
  • Work closely with Market Managers for disciplinary actions
  • Contacting Facilities for Verification of shifts, pay rates, investigations, call-outs, shift abandonment, and related issues involving clinicians
  • Processing daily pay in a timely manner, including but not limited to voiding and re-issuance of checks through Real Time Services
  • Assist with searching, booking, and block booking of shifts for clinicians and facilities
  • Hold relationships with DON, staffing Coordinators, and weekend supervisors at facilities
  • Post shifts needed for facilities
  • Reengage and redeploy inactive and non-compliant clinicians to return to active status

GALE HEALTHCARE SOLUTIONS

Staffing Support Specialist, Specialist 2 Team Lead
12.2019 - 09.2023

Job overview

  • Operations
  • Call center customer service calls, problem-solving, and finding resolution of escalated issues
  • Document & maintain corrective action disciplinary for suspensions and DNR’s
  • Assist new applicants with completion of application & required credentials
  • Assign timecards through the Kronos System
  • Post shifts for staffing purposes
  • Research & request pay adjustments
  • Maintain profile and admin notes
  • Take incident report details - send to appropriate market & teams
  • Replacing shifts
  • Request pay cards & name badge requests
  • Maintain and notify of disciplinary action for call-outs and DNR’s
  • Defined and sent blast notifications to multiple markets, facilities, and clinicians

Always Dependable

Home Health Aide
03.2010 - 01.2019

Job overview

  • Check patients' pulse, temperature, and respiration
  • Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming
  • Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care
  • Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets
  • Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship
  • Direct patients in simple prescribed exercises or in the use of braces or artificial limbs
  • Provide patients and families with emotional support and instruction in areas such as caring for infants, preparing healthy meals, living independently, or adapting to disability or illness
  • Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert
  • Perform a variety of duties as requested by client, such as obtaining household supplies or running errands.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided mobility assistance such as walking and regular exercising.
  • Assisted disabled clients to support independence and well-being.
  • Followed nutritional plans to prepare optimal meals.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.

Parallon SSC HCA Hospitals

Underpayments Analyst
12.2015 - 01.2017

Job overview

  • Perform second validation of discrepancy reason codes assigned by the Billing Analyst
  • Contact payor and initiate request for payment
  • Continue appropriate follow up for payment of analyze systems, claims, billing, reimbursement, explanations of benefits, and determining root cause of underpayment
  • Issue escalation tickets to payor with trending issues
  • Print ERA’s daily for any funds received via EFT, from either clearinghouse or carrier sites
  • Log all EFT payments on daily batch sheets
  • Receive incoming mail, separate and distribute to appropriate personnel
  • Calculate payments received and submit balances to accounting personnel
  • Maintained Outlook scheduling for events, conferences and room availability
  • Log all mail payments received and update daily balances on Excel spreadsheet
  • Process payments from insurance companies
  • Participate in educational activities and attends staff meetings
  • Conduct business in accordance with client policies
  • Maintain strict confidentiality; and adhere to all HIPAA guidelines and regulations.

Desiree Anderson

Home care Provider
10.2012 - 04.2016

Job overview

  • Administer prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine
  • Check patients' pulse, temperature, and respiration
  • Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming
  • Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care
  • Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets
  • Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship
  • Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert
  • Perform a variety of duties as requested by client, such as obtaining household supplies or running errands
  • Change dressings.

Suncoast

Referral Representative
01.2004 - 05.2011

Job overview

  • Use computers for various applications, such as database management or word processing
  • Create, maintain, and enter information into databases
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
  • Complete forms in accordance with company procedures
  • Make copies of correspondence or other printed material
  • Locate and attach appropriate files to incoming correspondence requiring replies
  • Provide services to customers, such as order placement or account information
  • Learn to operate new office technologies as they are developed and implemented
  • Protect the security of medical records to ensure that confidentiality is maintained
  • Assign the patient to diagnosis-related groups (DRGs), using appropriate computer software.
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.

Tel Com Plus

Customer Service Representative
02.1998 - 06.2003

Job overview

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Determine charges for services requested, collect deposits or payments, or arrange for billing
  • Refer unresolved customer grievances to designated departments for further investigation
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
  • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers
  • Order tests that could determine the causes of product malfunctions.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

SPC
St. Petersburg, FL

No Degree from Psychology
05.2026

University Overview

Aveda Institute
St. Petersburg, FL

Masters from Cosmotology
05.2014

University Overview

El Cerrito High School

Community Service

University Overview

Skills

  • Active Listening
  • Critical Thinking
  • Speaking
  • Customer and Personal Service
  • Reading Comprehension
  • Time Management
  • Troubleshooting
  • Resolving Disputes
  • Providing Resources
  • Active Learning
  • Strong Communication Abilities
  • Customer Needs Determination
  • Customer Complaint Resolution
  • Problem-Solving Skills
  • Public Speaking
  • Clear Communication
  • Polite Communication Skills
  • Schedule Engagements
Availability
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Clinician Advocate - Operations
GALE HEALTHCARE SOLUTIONS
01.2022 - 09.2023
Staffing Support Specialist, Specialist 2 Team Lead
GALE HEALTHCARE SOLUTIONS
12.2019 - 09.2023
Underpayments Analyst
Parallon SSC HCA Hospitals
12.2015 - 01.2017
Home care Provider
Desiree Anderson
10.2012 - 04.2016
Home Health Aide
Always Dependable
03.2010 - 01.2019
Referral Representative
Suncoast
01.2004 - 05.2011
Customer Service Representative
Tel Com Plus
02.1998 - 06.2003
SPC
No Degree from Psychology
Aveda Institute
Masters from Cosmotology
El Cerrito High School
Community Service
DARLENE N. RABON