Darlene R Saunders
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative Billing Dept
Charter Communications
10.2023 - 03.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Mortgage Banker
Huntington National Bank
08.2021 - 06.2022
- Assisted clients in understanding the mortgage process, addressing concerns, and making informed decisions.
- Boosted customer satisfaction by providing tailored mortgage solutions and exceptional service.
- Conducted thorough analyses of applicants'' financial status, credit, and property evaluations to determine loan feasibility.
- Developed and implemented marketing strategies to generate new business opportunities and increase referrals.
Mortgage Loan Processor
Huntington National Bank
03.2021 - 03.2021
- Improved loan processing time by streamlining the application review process and enhancing communication with clients.
- Assisted underwriters in approving loans by verifying financial information and ensuring accurate documentation.
- Reduced loan application errors by implementing a thorough quality control process for all submitted applications.
- Enhanced client satisfaction by providing timely updates on their mortgage loan status and addressing concerns promptly.
Education
High School Diploma -
East High School
Public Relations, Advertising, And Applied Communication
Franklin University
Columbus, OHSkills
- Data Collection
- Complaint resolution
- Scheduling
- Account updating
- Call Management
- Call Center Operations
- Microsoft Outlook
- Materials Transport
- Product Sales
Timeline
Customer Service Representative Billing Dept
Charter Communications
10.2023 - 03.2024
Mortgage Banker
Huntington National Bank
08.2021 - 06.2022
Mortgage Loan Processor
Huntington National Bank
03.2021 - 03.2021
High School Diploma -
East High School
Public Relations, Advertising, And Applied Communication
Franklin University
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