Darlenia Patton
La Vergne,TN
Summary
Dynamic Event Specialist with a proven track record at Darlenia's Elegance Event Planning, showcasing expertise in event planning and vendor negotiation. Excelled in client relations and budget development, achieving continuous improvement in event success through data-driven insights. Demonstrates exceptional organizational skills and a commitment to maintaining professionalism under pressure.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Event Specialist
Darlenia's Elegance Event Planning
11.1990 - Current
- Led onsite execution of events, overseeing setup, breakdown, troubleshooting any issues as they arose while maintaining composure under pressure for a professional outcome every time.
- Interfaced with clients to understand event objectives.
- Managed event logistics and operations.
- Assessed overall event success continuously by tracking key performance indicators and utilizing data-driven insights for continuous improvement in planning and executing future events.
- Worked closely with couples to meet wedding goals, maintain deadlines, and resolve complaints or service issues.
- Made budgets and proposals for events and event details such as bookings and guest logistics.
- Coordinated florists, photographers, and musicians for events.
- Accurately calculated and processed expenses during and after events.
Verification Specialist
Thomas & Company
09.2015 - 12.2018
- Maintained a high level of professionalism when interacting with external parties during the verification process.
- Demonstrated excellent attention to detail while handling sensitive client information, ensuring confidentiality at all times.
- Contributed to a positive work environment by actively participating in training sessions and sharing knowledge with team members.
- Upheld company reputation for integrity by consistently applying ethical standards during all stages of the verification process.
- Verified client information by analyzing existing evidence on file.
- Maintained accurate records of all verifications performed, ensuring easy access and retrieval when required by audit or management review.
- Generated reports to track insurance verifications and claim progress.
Office Manager
Woodmont Prudential Realty Company
04.2006 - 05.2008
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Sales Assistant
AmMed Direct
03.2003 - 11.2007
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Established rapport with customers using active listening and interpersonal skills.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Offered exceptional after-sales support by following up with clients on purchases or addressing any concerns promptly.
- Communicated orders to vendors, scheduling carriers for pickup if needed.
- Gathered and prepared sales materials in preparation for sales meetings.
- Researched new clients for sales team, inputting contact information into Salesforce.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Bachelor of Science - Elementary Education
Tennessee State University
Nashville, TN12.1979
High School Diploma -
Franklin Hogh School
Franklin, TN06.1975
Skills
- Event Planning Expertise
- Business Development
- Entertainment Booking
- Vendor negotiation
- Budget Development
- Guest List Management
- Contract Negotiations
- Venue Selection
- Event Evaluation
- Event Setup and Breakdown
- Guest Relations
- Scheduling
- Room Setup and Breakdown
- Client meetings
- Pricing negotiation
- Records Management
- Workflow Management
- Event Planning
- Vendor Relations
Certification
- CSEP - Certified Special Event Professional
Event Planner
I take all the all task associated with weddings, from start to finish.
Timeline
Verification Specialist
Thomas & Company
09.2015 - 12.2018
Office Manager
Woodmont Prudential Realty Company
04.2006 - 05.2008
Sales Assistant
AmMed Direct
03.2003 - 11.2007
Event Specialist
Darlenia's Elegance Event Planning
11.1990 - Current
Bachelor of Science - Elementary Education
Tennessee State University
High School Diploma -
Franklin Hogh School
Similar Profiles
Vanessa DiazVanessa Diaz
Betty's Catering - Betty's Total Event at Event Coordinators Etc/wedding, Quinces And Special Event PlanningBetty's Catering - Betty's Total Event at Event Coordinators Etc/wedding, Quinces And Special Event Planning
Shawn GarnerShawn Garner
Owner at Distinction Design and Event Planning GroupOwner at Distinction Design and Event Planning Group
Mayadah IbrahimMayadah Ibrahim
Founder & Event Director at Asrar Al-Ahad Event Planning & PhotographyFounder & Event Director at Asrar Al-Ahad Event Planning & Photography
Michuan ClarkMichuan Clark
Administrative Services Assistant II – Hemp Division at Tennessee Department of AgricultureAdministrative Services Assistant II – Hemp Division at Tennessee Department of Agriculture
Krystle AllenKrystle Allen
Imaging Registration Coordinator at Tennessee OncologyImaging Registration Coordinator at Tennessee Oncology