Summary
Overview
Work History
Education
Skills
Certification
Additional Information - Business References
Assessments
Work Availability
Timeline
Darletta Geffre

Darletta Geffre

Oklahoma City,OK
There are no secrets to success. It is the result of preparation, hard work, and learning from failure.
Colin Powell

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. To seek and maintain position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

General Manager

Tropical Smoothie
01.2024 - Current
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Trained new employees on proper protocols and customer service standards.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Operations Management

Glamour Dining & Nightlife
09.2022 - 11.2023
  • Improved operational efficiency by streamlining processes and implementing cost-saving measures.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Implemented new inventory management system to optimize stock levels and reduce waste.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Supervised operations staff and kept employees compliant with company policies and procedures.

Lead Server

The Mule
07.2022 - 03.2023
  • Took orders and rang them in the pos, Did running duties, Side duties, Opened and closed restaurant, Made sure everything was stocked, let MOD know when we were low on things, Trained newbies for higher pay, Worked hourly Expo for brunches, Prebused, reset tables, Hosted on Friday & Saturday nights as fill in.
  • Enhanced customer experience by providing attentive and personalized service during their dining visit.
  • Streamlined the server team''s efficiency by implementing new training methods and communication strategies.
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
  • Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
  • Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
  • Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
  • Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
  • Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Provided valuable feedback on potential improvements to restaurant operations based on firsthand experience as a lead server.
  • Improved overall table turnover rate by efficiently completing tasks such as clearing dishes and resetting tables between parties.

Facility Manager, Marketing and Inventory Manager, Operations Manager, Laser Technician, Reception, School Liason

MN Brow Lash Academy and Medspa
01.2019 - 06.2022
  • Client Coordinator, Front Desk Manager, Class Coordinator, Marketing Manager, Inventory Manager, Customer Service Representative, Lash Technician, Laser Technician, Budgeting Coordinator, Events Coordinator, Managed and maintained daily office tasks, Checked in and made deliveries, Kept the space tidy.

Server, Lead Expo, Manager, Marketing Manager, Trainer, Bartender (Opened 3 Different Concepts

84 Hospitality
06.2013 - 08.2018
  • Mentored and developed junior servers, resulting in increased job satisfaction and performance levels.
  • Reduced order errors by implementing clear communication strategies between servers and kitchen staff.
  • Streamlined server training processes for improved efficiency and consistency in service delivery.
  • Enhanced customer satisfaction by providing exceptional service and anticipating guest needs.
  • Enhanced customer satisfaction by efficiently delivering meals to tables and promptly addressing any issues.
  • Maintained a clean and organized workspace, promoting a safe and efficient work environment.
  • Collaborated with servers and kitchen staff to ensure smooth service during high-volume periods.
  • Increased overall restaurant efficiency through consistent monitoring of food quality before delivery to guests.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Boosted brand awareness by developing and implementing targeted social media campaigns.
  • Managed multiple social media platforms for increased engagement and audience growth.

Education

High school diploma or GED - Eyelesh Tech/Laser Tech

MN Brow Lash Studio and Academy, Edina, MN
03.2018

Skills

  • Restaurant experience
  • Customer service
  • Marketing
  • Esthetic laser treatment
  • Digital marketing
  • Sales
  • Bartending
  • Computer skills
  • Microsoft Powerpoint
  • Supervising experience
  • Administrative experience
  • Phone triage
  • Medical office experience
  • Microsoft Excel
  • Microsoft Word
  • Microsoft Outlook
  • Management
  • Social media management
  • English
  • Medical receptionist
  • Front desk
  • Office manager experience
  • Conflict management
  • Performance management
  • Eyelash Extensions
  • Facilities Management
  • Operations Management
  • Restaurant Management
  • Customer Retention
  • Quality Management
  • Customer Relationship Management
  • Restaurant experience
  • Restaurant experience
  • Schedule Management
  • Vendor Sourcing
  • Operations Oversight
  • Team Player
  • Leadership and team building
  • Training and Development
  • Customer Relations
  • Labor Cost Controls
  • Staffing

Certification

Laser Technician

Additional Information - Business References

  • Abraxas Baker-Owner Glamour OKC, 469-441-6192
  • Menisha Mahan- GM MN Brow Lash College, 218-626-5090
  • Lauren England-GM The Mule OKC, 405-535-8270

Assessments

  • Administrative assistant/receptionist - Proficient, 10/01/21, Proficient, Using basic scheduling and organizational skills in an office setting
  • Management & leadership skills: Impact & influence - Proficient, 10/01/21, Proficient, Choosing the most effective strategy to inspire and influence others to meet business objectives

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

General Manager - Tropical Smoothie
01.2024 - Current
Operations Management - Glamour Dining & Nightlife
09.2022 - 11.2023
Lead Server - The Mule
07.2022 - 03.2023
Facility Manager, Marketing and Inventory Manager, Operations Manager, Laser Technician, Reception, School Liason - MN Brow Lash Academy and Medspa
01.2019 - 06.2022
Server, Lead Expo, Manager, Marketing Manager, Trainer, Bartender (Opened 3 Different Concepts - 84 Hospitality
06.2013 - 08.2018
MN Brow Lash Studio and Academy - High school diploma or GED, Eyelesh Tech/Laser Tech

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Darletta Geffre