Summary
Overview
Work History
Education
Skills
Timeline
Generic

Darlicia Edgecomb

Tampa,FL

Summary

Amiable Customer Experience Agent with several years of experience managing high customer call volumes while delivering prompt and reasonable customer solutions. Empathetic listener utilizes open-ended questions to determine appropriate action for better customer experiences. Commended for consistent, positive customer reviews.

Overview

5
5
years of professional experience

Work History

Customer Experience Agent

Alorica
, CA
01.2022 - 09.2024
  • Assisted customers with any inquiries or complaints regarding their orders.
  • Provided technical support for customer's account related issues.
  • Resolved customer queries and complaints in a timely manner.
  • Ensured accuracy of all information provided to customers by verifying data entered into the system.
  • Educated customers about new products and services that may be beneficial for them.
  • Participated in team meetings and brainstorming sessions to discuss possible improvements in the CX process.
  • Reported any suspicious activity observed during interactions with customers according to established protocols.

Sales Agent

Safegaurd america
Tampa, FL
01.2020 - 11.2022
  • Developed relationships with customers by providing excellent customer service.
  • Created presentations and proposals for prospective clients.
  • Followed up with prospects on a regular basis to ensure satisfaction with services provided.
  • Continuously met sales goals via strategic prospecting.
  • Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.

Education

Nursing

Hillsborough Community College
Tampa, FL

Skills

  • Performance Tracking
  • Call Control
  • Team Training
  • CRM Software
  • Technical Support
  • Complaint Handling
  • Data Entry
  • Time Management
  • Product Sales
  • Phone Etiquette
  • Upselling
  • Document processing
  • Information Security
  • Appointment Scheduling
  • Account updating
  • Report Generation

Timeline

Customer Experience Agent

Alorica
01.2022 - 09.2024

Sales Agent

Safegaurd america
01.2020 - 11.2022

Nursing

Hillsborough Community College
Darlicia Edgecomb