I am a dedicated individual with over eight years experience in providing effective assistance and service to teachers, students, and patients. I am committed to offering excellent customer care and assistance to whoever in need. I am skilled in classroom management, and well-versed in performing clerical and secretarial tasks in an office environment.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Exceptional Children’s Teacher
Halifax County Schools Systems
01.2017 - Current
Monitor, evaluate class activities and OCS Program effectiveness
Write and implement student IEP, provide support for students in special education services
Plan curriculum lesson plans for students within a classroom setting
Help prepare students within a classroom setting to learn independent living skills
Teacher’s Assistant
Nash Rocky Mount School Systems
09.2016 - 01.2017
Assist head teachers within classroom setting with copies for instruction, lunch breaks, grading lessons
Assist students within classroom activities
Assist teachers with one on one help in working with students that are need of extra time on assignment
Transitional Training Facilitator
Wake County School Systems Cary
, NC
10.2015 - 09.2016
Monitor, evaluate and record training activities and program effectiveness
Assist in observing/assessing students’ progress and behavior
Provide training, coaching, and support for students in special education services
Interact and communicate with teachers, administration, parents and students to provide ongoing resources within the community to help with employment skills.
Customer Service Advocate
West Corporation
Rocky Mount, NC
06.2012 - 11.2015
Provide high-quality, comprehensive problem resolution to members and providers in response to complaints or grievances
Interact with members and providers to research claim denials and correct billing issues
Assist members in processing prescription refills through a mail order pharmacy computer operating system
Consults with pharmacy technicians to resolve and further provide members with knowledge concerning their prescribed medications and insurance plan coverage.
Cafeteria Worker/Tutor
Nash Rocky Mount Public Schools
, NC
03.2012 - 10.2015
Prepares food and beverage items according to standardized recipes and established food preparation procedures
Evaluates prepared food for flavor, appearance, and temperature for the purpose of providing items that will be accepted by students and staff
Tutor children in reading and math during school hours.
Medical Assistant
Englewood OB-GYN
, NC
09.2007 - 10.2010
Efficiently handled administrative duties (e.g., answering phones, scheduling appointments, maintaining medical records, patient processing, billing and bookkeeping)
Performed bedside minor surgical assisting
Handled medical insurance, appointment setting and coordinating medical records.
Human Resource Assistant
Brame Institute of Education
, NC
01.2002 - 08.2005
Scheduled and verified appointments and meetings of staff
Collected and sorted mail, screened and initiated telephone calls
Kept an inventory and maintained a record of office supplies