DARLICK E. MARANDURE

Responsible for design and implementation of successful continuous improvement strategy geared towards yielding efficient process improvements driven by collaboration and excellent strategy execution.

Key Contributions:

• Led regional cross-functional team in development and successful execution of strategy leading to 15% growth in region’s revenue.
• Designed and implemented customized Lean Six Sigma program, conducting training of organizational leadership teams across enterprise, resulting in successful operational excellence initiatives that are increasing efficiency and reducing costs.
• Utilized root cause analysis techniques to identify and address underlying issues affecting key business metrics, resulting in operational savings of $1.1M in six months.
• Assessing challenges at business units and ensuring risks associated with operations in region are accurately identified, quantified, and mitigated in timely manner.
• Designed and implemented key performance indicators (KPIs) to drive business performance, resulting in improved Balanced Scorecard.
• Conducted comprehensive review of Standard Operating Procedures (SOPs) and successfully led revamp initiative to align them with current best practices and standards, resulting in improved compliance.
• Rolled out Communication Cadence to keep all stakeholders regularly appraised on business performance.
• Successfully deployed and utilized Salesforce as Customer Relationship Management (CRM) tool resulting in improved stakeholder engagement.
• Demonstrated exceptional interpersonal skills and ability to foster collaboration and build positive relationships in challenging environments, contributing to more cohesive and effective team dynamic.

Provided dynamic, results driven executive leadership overseeing introduction of cutting-edge technologies and innovative products designed to reduce risk, drive customer value, resulting in 25% increase in bank and subsidiary's profitability. Responsible for developing and implementing the strategic vision, resulting in growth and improved business performance. Prepared and presented quarterly results to board of directors as executive board member.

Key Contributions:

• Worked cohesively as strategic partner with CEO helping build support among board members for vision and initiatives.
• Provided leadership and direction to bank's executive team, setting clear goals and objectives, holding team accountable for results.
• Led development and execution of digitalization strategy adding mobile payments, money wallets and other E-Commerce platforms that created new revenue streams resulting in company record in operating income.
• Established and nurtured solid relationships with stakeholders, including regulators, partners, and customers, to support bank's strategic initiatives.
• Conducted regular Townhall sessions with staff, providing clarity and transparency on business issues and initiatives, ensuring associates had full understanding of company's plans and objectives.
• Collaborated with internal stakeholders and external partners to identify potential risk exposure and implement appropriate risk mitigation measures.
• Oversaw internal reviews that ensured effectiveness of bank's risk management policies and processes resulting in passing all regulatory audits.
• Led successful mergers and acquisitions (M&A) transactions of three companies and managed change process ensuring seamless integration of acquired companies resulting in 30% unprecedented growth.

Delivered executive leadership over all technology and resources responsible for the implementation of the strategic technology roadmap. Collaborated with the CEO to ensure the transformational IT strategy received the board of director’s approval when presented to them.

Key Accomplishments:

• Pioneered development of digital portfolio through creation of innovative products that transformed business model becoming first Media company in country to have digital portfolio contributing more than 10% to total revenue.
• Managed cross-functional team of developers, architects, and IT operations professionals, establishing culture of innovation and risk-taking, encouraging development and implementation of new ideas and approaches.
• Collaborated with senior leaders and stakeholders to understand business needs and develop technology solutions that drive business outcomes.
• Communicated organization's IT strategy and vision to employees, stakeholders, and customers, creating shared understanding and buy-in that propelled success.
• Developed and executed roadmaps for retiring technical debt, including migration to modern platforms and technologies, consolidation of systems, and elimination of legacy systems.
• Managed risks associated with change, including potential disruptions to operations, customer dissatisfaction, and staff resistance, and developed mitigation strategies to minimize these risks.
• Implemented robust disaster recovery process, bolstering security controls and reliability of company data and infrastructure leading to ISO 27001 certification.
• Led development of country's first radio app, expanding station’s listenership leading to 29% increase in advertising revenue.
• Implemented company’s first Enterprise Resource Planning (ERP) system, facilitating integration of Finance, Advertising, Inventory Management, and HR resulting in data integrity and enhanced collaboration.
• Improved communication between management and associates using Town hall meetings and ‘Ask CTO’ sessions.
• Provided mentorship and development opportunities for members of IT leadership team, grooming next generation of leaders.

Successfully led the Program Management Office (PMO) in the rollout of a $105M global technology program ensuring it was completed on time and on budget.

Managed stakeholder relationships including vendors, internal and external business partners, successfully leading negotiations related to technology integrations, telecommunications, and software improvement.

Key Accomplishments:

• Successfully managed large, complex projects, ensuring project alignment with business goals and objectives, while exceeding stakeholder expectations
• Generated $5M in annual running cost savings and significantly reduced carbon footprint through consolidation and virtualization of several data centers.
• Pioneered Cloud-first approach, leveraging cloud technology to increase agility, scalability, and cost-effectiveness leading to 15% reduction in infrastructure costs.
• Mentored and developed junior project managers, sharing best practices, and helping to build strong project management community.