Summary
Overview
Work History
Skills
Timeline
Generic

Darlin Mancia

Uniondale,NY

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Overview

8
8
years of professional experience

Work History

Babysitter

Homebase
01.2022 - 08.2024
  • Bathed and dressed infants and toddlers.
  • Put babies down for naps or bedtime routines following parent's instructions.
  • Kept track of daily activities of the children including meals eaten, naps taken.
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Prepared healthy, age-appropriate snacks and meals.
  • Maintained a clean and organized environment to ensure the well-being of children under care.

Cashier

Marshall’s
09.2021 - 02.2022
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.

Cashier

Century 21
07.2019 - 02.2020
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Stocked, tagged and displayed merchandise as required.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Beauty Sales Advisor

Sally Beauty
09.2019 - 12.2019
  • Greeted customers warmly, engaged them in conversation, and provided a personalized shopping experience.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Recommended merchandise to customers based on needs and preferences.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Demonstrated knowledge of beauty products and services to customers.
  • Educated clients on proper application techniques, leading to increased confidence in product use and overall satisfaction.

Cashier Sales Floor Associate

Rainbow Shops
04.2019 - 08.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Cashier/Sales Associate

Toys 'R' Us
07.2017 - 03.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Stocked, tagged and displayed merchandise as required.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.

Customer Service Cashier

WINGS N THINGS
04.2016 - 11.2016
  • Greeted customers and took their orders in a friendly and efficient manner.
  • Operated cash register to process customer payments accurately and efficiently.
  • Kept customer and food preparation areas clean and well-organized.
  • Answered customer questions about food preparation, responding to ingredient and allergen concerns.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.

Skills

  • Customer Service
  • Sales associate
  • Cash Handling
  • Team Player
  • Customer Service Skills
  • Bilingual
  • POS System
  • Positive Customer Engagement
  • Merchandise Receiving and Handling
  • Strong Work Ethic

    Reliability

    Patience and Empathy

    Following Directions

    Flexible scheduling

Timeline

Babysitter

Homebase
01.2022 - 08.2024

Cashier

Marshall’s
09.2021 - 02.2022

Beauty Sales Advisor

Sally Beauty
09.2019 - 12.2019

Cashier

Century 21
07.2019 - 02.2020

Cashier Sales Floor Associate

Rainbow Shops
04.2019 - 08.2019

Cashier/Sales Associate

Toys 'R' Us
07.2017 - 03.2018

Customer Service Cashier

WINGS N THINGS
04.2016 - 11.2016
Darlin Mancia