Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Accomplishments
Timeline
Work Preference
Work Availability
AdministrativeAssistant

Darlin Monfilston

Sales & Customer service
1051 NE 157Th St ,FL

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Overview

2
2
years of professional experience

Work History

Parking Attendant

Miami-Dade County
Miami Beach, FL
06.2024 - 08.2024
  • Directed traffic flow within the lot as needed to maintain safety and orderliness.
  • Monitored entrances, exits and lots to ensure compliance with parking policies.

Insurance Agent

Globe Life
North Miami Beach, FL
05.2024 - 08.2024
  • Developed and implemented comprehensive insurance plans for clients according to their individual needs.
  • Conducted research to identify competitive rates and benefits offered by other providers.
  • Provided customers with information regarding plan features, pricing, and availability.
  • Resolved customer complaints in a timely manner to maintain high satisfaction levels.
  • Developed relationships with new clients through cold calling and referrals from existing customers.
  • Participated in continuing education courses to stay current on industry trends and changes in regulations.
  • Advised customers on the best ways to minimize risks associated with their assets.
  • Processed payments received from clients promptly according to established procedures.
  • Responded to customer inquiries and problems to promote great service.
  • Met with division leaders and consultants to discuss strategies to increase sales.

Vivint

Door to Door
North Miami Beach, FL
12.2023 - 05.2024
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Planned and completed group projects, working smoothly with others.
  • Understood and followed oral and written directions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Customer Service Representative

Alorica
North Miami Beach, FL
02.2022 - 12.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Set up and activated customer accounts.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Improved customer service wait times to mitigate complaints.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Increased customer satisfaction ratings [Number]% by effectively answering questions, suggesting effective solutions and resolving issues quickly.

Education

Some College (No Degree) - Business

Miami Dade College
Miami, FL

Skills

  • Problem-solving abilities
  • Active listening and empathy
  • Excellent verbal and written communication
  • Complaint Handling
  • Ability to handle high call volumes
  • Strong problem-solving abilities
  • Conflict Resolution
  • Time management and multitasking
  • Patience
  • Data Entry
  • Research
  • Building rapport
  • Follow-up skills
  • Reliable and punctual

Languages

English
Native/ Bilingual
French
Native/ Bilingual
Creole
Native/ Bilingual

Affiliations

  • Sports
  • Dancing
  • Singing
  • Cooking
  • Mentorship
  • Travel
  • Creative Pursuits

Accomplishments

Trophy for best player and top scorer for my school.

Timeline

Parking Attendant

Miami-Dade County
06.2024 - 08.2024

Insurance Agent

Globe Life
05.2024 - 08.2024

Vivint

Door to Door
12.2023 - 05.2024

Customer Service Representative

Alorica
02.2022 - 12.2023

Some College (No Degree) - Business

Miami Dade College

Work Preference

Work Type

Full TimePart Time

Work Location

Remote

Important To Me

Work-life balanceWork from home optionCareer advancementFlexible work hoursStock Options / Equity / Profit SharingPaid time off

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Darlin MonfilstonSales & Customer service