Darlin Rivas
Houston
Summary
Throughout my roles in hospital and ambulatory operations, I have progressively taken on responsibilities aligned with an Operations Manager — including coordinating multi-department workflows, supporting staffing and scheduling functions, resolving operational escalations, collaborating with leadership, and driving process improvements across clinical and support environments. My ability to bring teams together, anticipate operational needs, and improve daily performance positions me strongly for a Manager role overseeing hospital support services and multidisciplinary operations.
Overview
12
12
years of professional experience
Work History
Hospital Operations Coordinator II
LBJ Hospital
Houston, TX
06.2025 - Current
- Serve as an operational point-of-contact between clinical teams and Support Services (EVS, Guest Transport, Language Services, and District Linen), ensuring timely resolution of service needs.
- Lead coordination of staffing, daily assignments, and workflow adjustments to support unit readiness and smooth service delivery.
- Implement improved scheduling, communication, and escalation pathways that strengthened alignment between support teams and clinical units.
- Support Administrative Director with operational planning, resource management, and service-line priorities.
- Facilitate cross-department meetings, daily huddles, and follow-up action plans.
- Build collaborative relationships with frontline staff and managers, reinforcing accountability and operational excellence.
- Analyze workflow gaps and recommend process improvements demonstrating management-level leadership.
- Coordinate vendor activities, invoice processing, and supply needs to support hospital operations.
Patient Service Coordinator
MD Anderson Cancer Center
League City, TX
06.2023 - 06.2025
- Managed complex oncology scheduling and patient flow.
- Optimized provider templates and coordinated multidisciplinary care.
- Executed insurance validation, MSPQ, and HAR accuracy.
- Enhanced patient access through improved scheduling workflows.
Patient Access Representative
NYU Langone Health
Long Island, NY
12.2022 - 05.2023
- Managed registration, insurance verification, and financial clearance.
- Supported multi-provider ambulatory operations.
- Streamlined front-end workflows to reduce intake delays.
Office Coordinator, Service Floater
MSK Cancer Center
New York, NY
02.2020 - 11.2022
- Supported multiple ambulatory service lines and clinic locations.
- Assisted Sarcoma Service Director with operational support and scheduling.
- Managed provider calendars, referrals, authorizations, and workflow coordination.
- Delivered operational updates and trained new staff.
- Identified and removed redundant steps in workflows improving turnaround time.
Clerical/Administrative Associate
Robert Half
New York, NY
02.2014 - 01.2018
- Registration, scheduling, insurance verification, and ER admin support.
- Managed documentation, census, supplies, and vendor communication.
- Improved scheduling accuracy and office workflow efficiency.
Front Office Benefit Counselor
The Floating Hospital
Long Island City, NY
08.2016 - 08.2017
- Managed front-desk operations, multi-specialty scheduling, and referrals.
- Trained new staff and supported patient transportation coordination.
Referral Coordinator
University of Maryland Medical Center
Baltimore, MD
11.2014 - 06.2016
- Coordinated referrals, authorizations, and follow-up compliance.
- Managed physician schedules and patient navigation.
- Implemented filing systems and training materials.
- Redesigned referral workflows improving efficiency.
Education
MBA - Health Services Management
Metropolitan College of New York
02-2026
BBA - Healthcare Systems Management
Metropolitan College of New York
08-2025
Skills
- Hospital Operations
- Support Services Oversight
- Staff Leadership
- Workflow Optimization
- Scheduling & Resource Coordination
- Provider Template Management
- EPIC Super User
- KPI Tracking
- Multi-Department Communication
- Budget & Resource Support
- Process Improvement
- Compliance
- Vendor Coordination
- Procedures Implementation
- HIPAA & Joint Commission Compliance
Languages
Spanish
Native or Bilingual
Timeline
Hospital Operations Coordinator II
LBJ Hospital
06.2025 - Current
Patient Service Coordinator
MD Anderson Cancer Center
06.2023 - 06.2025
Patient Access Representative
NYU Langone Health
12.2022 - 05.2023
Office Coordinator, Service Floater
MSK Cancer Center
02.2020 - 11.2022
Front Office Benefit Counselor
The Floating Hospital
08.2016 - 08.2017
Referral Coordinator
University of Maryland Medical Center
11.2014 - 06.2016
Clerical/Administrative Associate
Robert Half
02.2014 - 01.2018
BBA - Healthcare Systems Management
Metropolitan College of New York
MBA - Health Services Management
Metropolitan College of New York