Darlin Santos
San Jose,CA
Summary
Efficient Server known for productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels.
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Overview
4
4
years of professional experience
Work History
Host Trainer
Fogo de Chão
San Jose, CA
04.2024 - Current
- Offered advice and assistance when needed in order to ensure smooth operations throughout shift changes.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Evaluated employees' progress through periodic assessments of their skills and knowledge.
Server
Fogo de Chão
San Jose, CA
04.2023 - Current
- Recognized by management for providing exceptional customer service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Busser Trainer
Fogo de Chao
San Jose , CA
04.2023 - Current
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Assisted in the training of new bussers, sharing knowledge and best practices.
- Responded promptly to complaints or requests from patrons or staff members.
Law Intern
Habbas & Associates
San Jose, CA
10.2023 - 04.2024
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Conducted witness interviews and prepared summaries for attorney use.
Cashier Team Lead
Nick The Greek
San Jose , CA
02.2021 - 03.2022
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
- Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
Education
High School Diploma -
Archbishop Mitty
San Jose 05-2024
CNA License -
Golden Heart School Of Nursing
Santa Clara, CA09-2023
CPR Certified -
Golden Heart School Of Nursing
Santa Clara, CA06-2023
Skills
- Empathy and compassion: showing care and understanding when dealing with patients, especially those in pain or distress
- Advocacy : Ensuring that needs and concerns are addressed by the care team
- Problem-Solving: Handling unexpected situations or changes with calm and appropriate action
- Time management: Effectively prioritizing tasks to manage patient care needs in a timely manner
- I quickly adjust to changing persons' needs, unexpected situations, and evolving care plans, ensuring that the highest standard of care is maintained regardless of environmental shifts or challenges
- Team Collaboration:
I work closely with a diverse team, effectively communicating and supporting colleagues to provide coordinated, compassionate care that enhances patient well-being and team efficiency
Languages
English
Full Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Host Trainer
Fogo de Chão
04.2024 - Current
Law Intern
Habbas & Associates
10.2023 - 04.2024
Server
Fogo de Chão
04.2023 - Current
Busser Trainer
Fogo de Chao
04.2023 - Current
Cashier Team Lead
Nick The Greek
02.2021 - 03.2022
High School Diploma -
Archbishop Mitty
CNA License -
Golden Heart School Of Nursing
CPR Certified -
Golden Heart School Of Nursing
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