Summary
Overview
Work History
Education
Skills
Timeline
Generic

Darlin Torres Alcantara

Newark,NJ

Summary

Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.

Hardworking Package Handler with more than 2 years in package handling. Productive working independently and using appropriate judgment. Well-equipped at loading and unloading packages quickly and efficiently and moving products by hand or with basic material handling equipment. Excellent interpersonal, organizational and time management abilities.

Astute Medical Administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multi-tasking abilities. Skilled at typing correspondence and managing files.

Overview

5
5
years of professional experience

Work History

Package Handler

FedEx
New York, NY
11.2018 - 04.2020
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Followed verbal and written instructions to properly move and ship products.
  • Loaded package containers onto forklifts and transported into packaging areas.
  • Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.
  • Assembled, sealed and loaded packages into correct trucks.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.

Front Desk Staff Member

Teresella Gondolo MD
Queens, NY
07.2017 - 02.2018
  • Call insucere company for processing approval.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Collected room deposits, fees and payments.
  • Used internal software to process reservations, check-ins and check-outs.

Customer Service Representative

Saint Maria Pharmacy
New York, NY
04.2016 - 05.2017


  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services and company information.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Merchandised over-the-counter goods and rotated stock.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Communicated instructions to patients or caregivers about proper use and storage of drugs.
  • Assisted pharmacy staff with preparing medications and filling orders.
  • Counted and labeled prescriptions with correct item and quantity.
  • Supported operations with filing, copying and faxing.
  • Updated computer system with current customer, payment and inventory information.
  • Completed and filed documentation for insurance, store and liability purposes.
  • Operated cash register and other front counter tasks to facilitate daily operations.

Customer Service Cashier

Modells Sporing Goods
New York, NY
05.2014 - 05.2016
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.

Education

High School -

Centro Educativo Invivienda
Dominican Republic
07.2012

Skills

  • Customer Experience
  • Materials Storage
  • Product Packing
  • Package Loading
  • Work Assignments
  • Shipment Support
  • Customer Needs Assessments
  • Customs Documents
  • Helping Drivers

Timeline

Package Handler

FedEx
11.2018 - 04.2020

Front Desk Staff Member

Teresella Gondolo MD
07.2017 - 02.2018

Customer Service Representative

Saint Maria Pharmacy
04.2016 - 05.2017

Customer Service Cashier

Modells Sporing Goods
05.2014 - 05.2016

High School -

Centro Educativo Invivienda
Darlin Torres Alcantara