Summary
Overview
Work History
Education
Skills
Timeline
Generic

Darline Estrada Soto

Harrisonburg,VA

Summary

Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.

Results-driven GM recognized for high productivity and efficient task completion. Specialize in strategic planning, team leadership, and fiscal management. Excel in communication, problem-solving, and adaptability, ensuring effective operation and project success in fast-paced environments.

Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.

Customer-oriented general manager with several years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Results-oriented professional bringing expertise in accounting, supply chain management, and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.

Seasoned General Manager with robust experience in operations management, strategic planning, and team leadership. Possess strong skills in problem-solving, decision making, and process improvement. Demonstrable impact made on business growth, competence building among staff members and optimizing operational efficiency in previous roles. Well-versed in fostering productive relationships with partners and stakeholders.

Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.

Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.

Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.

Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Outgoing student pursuing flexible part-time employment with weekend and evening shift options.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.

A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships.

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Overview

5
5
years of professional experience

Work History

GM

Wendys Restaurant
Harrisonburg
01.2022 - 10.2024
  • Prepared monthly financial reports summarizing business operations for senior management review.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Implemented new technologies that improved the speed at which tasks could be completed by personnel.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Monitored employee performance, providing feedback on progress towards desired outcomes.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Cultivated relationships with vendors to negotiate favorable terms for the purchase of materials and services.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Formed and sustained strategic relationships with clients.
  • Tracked monthly sales to generate reports for business development planning.
  • Established performance standards and objectives for departmental personnel in order to ensure organizational goals were met.
  • Collaborated with senior management on strategic planning initiatives.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Managed staff recruitment and training, ensuring all employees were informed of company policies and procedures.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Analyzed financial data such as budget reports, sales records, profit and loss statements. to identify areas for improvement or growth potential.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Identified opportunities to reduce costs while maintaining quality standards across departments.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Ensured compliance with applicable laws and regulations related to labor relations activities within the organization.
  • Collaborated with other departments such as IT, HR, Accounting and Finance in order to coordinate efforts across teams in pursuit of common goals.
  • Oversaw daily operations including scheduling shifts, assigning tasks, resolving customer complaints.
  • Analyzed customer feedback data to identify areas for improvement in service delivery.
  • Administered employee discipline through verbal and written warnings.
  • Supervised employees through planning, assignments, and direction.
  • Guided management and supervisory staff to promote smooth operations.
  • Advised leadership on best practices related to operations management including process re-engineering initiatives.
  • Analyzed market trends to inform business decisions and strategies.
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Coordinated logistics associated with trade shows or conferences attended by representatives from the company.
  • Created schedules and monitored payroll to remain within budget.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Delegated work to staff, setting priorities and goals.
  • Developed annual budgets based on forecasted revenue targets set by senior management.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Created incentive programs to motivate staff members to exceed expectations in their roles.
  • Developed and implemented strategies to improve operational efficiency, customer satisfaction, and profitability.
  • Reviewed marketing campaigns and associated materials prior to release in order to ensure accuracy of messaging and brand consistency.
  • Trained employees on duties, policies and procedures.
  • Provided guidance regarding strategic decisions impacting long-term plans or objectives of the organization.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Developed service and sales strategies to improve retention and revenue.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Updated and maintained databases with current information.
  • Operated equipment and machinery according to safety guidelines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Identified needs of customers promptly and efficiently.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Worked effectively in team environments to make the workplace more productive.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Completed day-to-day duties accurately and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Operated a variety of machinery and tools safely and efficiently.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Completed routine maintenance and repair.
  • Assisted with customer requests and answered questions to improve satisfaction.

Team Leader Manager

Walmart
Harrisonburg, VA
12.2019 - 12.2022
  • Managed program budget, checking funds remaining, spending and money raised.
  • Established appropriate disciplinary actions when necessary according to established policies.
  • Observed practices and games in order to evaluate player performance levels and provide feedback.
  • Adhered strictly to safety protocols while supervising practices or competitions.
  • Communicated effectively with parents, administrators, officials, media personnel and other coaches regarding team activities or concerns.
  • Planned strategies and selected optimal team lineups to execute game plans.
  • Monitored student athlete academic performance through grade checking and boosted results with study hall and techniques.
  • Instructed players on proper techniques, strategies, rules and regulations of the sport.
  • Conducted daily practice sessions to enhance team performance and individual skills.
  • Developed and executed strategic game plans and adjustments during competitions.
  • Implemented team practice, meeting and game schedules and communicated important information to players, staff and families.
  • Analyzed opponent strategies and performances to prepare competitive game plans.
  • Monitored and evaluated athlete's performance, providing constructive feedback and personalized coaching.
  • Created culture of good sportsmanship, cooperation and responsibility among athletes and coaching staff.
  • Organized and implemented training sessions, drills and exercises to improve technique, agility and strength.
  • Negotiated with vendors for equipment and supplies to ensure high-quality resources for the team.
  • Created individualized plans and monitored progress of athletes towards set objectives.
  • Implemented injury prevention and conditioning programs to maintain athlete health and performance.
  • Adhered strictly to rules and regulations of activities department and district.
  • Organized and led team meetings to set goals, discuss strategies, and review performance.
  • Utilized video analysis tools to review and improve team strategies and individual techniques.
  • Facilitated community service initiatives and team-building activities to promote sportsmanship.
  • Adjusted coaching techniques to meet athlete needs and address strengths and weaknesses.
  • Conducted exercising drills to improve flexibility, stamina and strength of each player.
  • Mentored and encouraged youth to develop strong work ethic by being positive role model and regularly practicing skills.
  • Communicated rules and expectations to student athletes and performed necessary corrective actions.
  • Recruited student-athletes of highest caliber to elevate overall team performance.
  • Coordinated travel arrangements and logistics for team's away games and tournaments.
  • Ensured compliance with all league, association, and school rules and regulations.
  • Analyzed performance data to identify areas of improvement for individuals or teams.
  • Trained athletes in proper use of equipment for safety and maximum results.
  • Designed and implemented comprehensive training programs tailored to team's strengths and weaknesses.
  • Assessed player abilities and assigned positions according to individual strengths.
  • Established clear benchmarks for performance and monitored individual and team progress.
  • Provided guidance to participants in order to help them develop their skills and achieve desired goals.
  • Educated athletes in rules, strategies, sportsmanship and performance principles.
  • Attended coaching clinics or workshops in order to stay up-to-date on industry trends.
  • Coordinated pre-season tryouts, training camps and special workshops to support team goals.
  • Recruited potential athletes by sending recruitment letters, meeting with recruits and arranging and offering incentives.
  • Communicated with coaches and athletes to discuss tournaments, competitions and other events.
  • Attended coaching clinics and workshops to stay current with coaching techniques and trends.
  • Fostered a positive and motivational environment to boost team morale and cohesion.
  • Mentored team members in order to build confidence and foster a supportive environment.
  • Worked closely in training capacity with fellow student-athletes during off-season.
  • Conducted recruitment efforts to identify and attract promising athletes to the program.
  • Encouraged players with positive reinforcement during game play or practice sessions.
  • Observed key players and reported back to support recruitment.
  • Collaborated with athletic directors, parents, and other coaches to support athlete development.
  • Managed and allocated team budget for equipment, uniforms, and travel expenses efficiently.
  • Developed practice plans tailored to individual needs as well as team development requirements.
  • Provided guidance and support to athletes regarding academic performance and college recruitment.
  • Developed exercise regimens targeting individual athlete needs.
  • Oversaw daily workloads and workflow for smooth operations.
  • Ensured that deadlines were met by setting realistic goals.
  • Recruited and trained new employees to meet job requirements.
  • Resolved conflicts between team members in a timely manner.
  • Developed strategies to motivate employees in achieving goals.
  • Encouraged continuous learning and professional development within the team, facilitating external and internal training opportunities.
  • Provided technical assistance when needed.
  • Collaborated with other departments to ensure smooth operations.
  • Led regular team meetings to communicate current business trends and relevant updates.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Provided regular reports to senior management on team performance, challenges, and strategic recommendations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Conducted regular performance appraisals for all team members.
  • Implemented strategic team objectives aligned with company goals, increasing productivity.
  • Implemented quality control measures to uphold company standards.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Delegated work assignments and prioritized tasks.
  • Developed and executed training programs to enhance team skills and knowledge, leading to an increase in efficiency.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Conducted regular performance evaluations, providing constructive feedback and personal development plans.
  • Assigned and monitored daily tasks for team members.
  • Organized team meetings to discuss progress and challenges.
  • Analyzed data trends to identify opportunities for improvement.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Set goals for performance and deadlines to comply with company plans and vision.
  • Ensured compliance with company policies and regulations.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Assigned work and monitored performance of project personnel.
  • Recruited, trained, and supervised new staff members.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Partnered with upper management and HR to identify effective resolutions for employee relations issues.
  • Recognized and rewarded team and individual achievements, boosting morale and motivation.
  • Facilitated weekly team meetings to discuss progress, address challenges, and plan future activities.
  • Resolved conflicts between team members quickly and effectively.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Monitored customer service standards across the organization.
  • Facilitated communication between senior management and staff.
  • Ensured compliance with company policies and industry regulations, mitigating risk and maintaining integrity.
  • Coached team for success by using corrective action processes.
  • Created and maintained a positive work environment for employees.
  • Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
  • Identified areas where teams could improve their skillset.
  • Reviewed candidate resumes and scheduled and interviewed potential new hires.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Suggested various operational strategies to increase productivity.
  • Participated in budgeting activities to maximize resources.
  • Provided guidance, coaching, and feedback to team members.
  • Analyzed and measured employee performance, taking appropriate disciplinary action or recognition based on work performance.
  • Initiated training sessions and coached employees to develop effective staff.
  • Motivated team members to consistently achieve or exceed performance expectations.
  • Analyzed business performance data and forecasted business results for upper management.
  • Fostered positive employee relationships through communication, training, and development coaching.
  • Managed remote teams effectively, using virtual communication tools to maintain engagement and productivity.
  • Negotiated contracts with vendors to secure favorable terms and pricing.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Proposed or approved modifications to project plans.
  • Analyzed team performance data to identify areas for improvement and implement corrective actions.
  • Developed strategies to increase productivity and efficiency of the team.
  • Produced thorough, accurate and timely reports of project activities.
  • Promoted a culture of collaboration within the team.
  • Analyzed business performance data to identify areas of strength and improve areas of weakness.
  • Fostered an inclusive team culture, promoting diversity and encouraging innovative ideas.
  • Created and managed budgets for travel, training, and team-building activities.
  • Delegated work to staff, setting priorities and goals.
  • Supported HR staff with recruiting and retaining high-performing talent.
  • Led a diverse team of XX members, fostering a collaborative and high-performance culture.
  • Enhanced team communication through the introduction of new collaboration tools, improving project coordination.
  • Negotiated conflict resolution among team members, ensuring a harmonious work environment.
  • Implemented new processes and procedures as needed.
  • Maintained records of employee performance reviews.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Conducted root causes analysis to develop corrective action plans.
  • Utilized project management software to track team tasks, deadlines, and accomplishments.
  • Managed team budget and resources efficiently, reducing costs while maintaining high-quality standards.
  • Coordinated with other departments to ensure seamless project integration and timely completion of objectives.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Created shift schedules and coordinated with team members to maintain sufficient staffing levels during employee absences.
  • Implemented customer feedback mechanisms, leading to an improvement in client satisfaction scores.
  • Set clear team goals and monitored progress, adjusting strategies as needed to meet targets.

Education

High School Diploma -

Southbridge High School
Southbridge, MA
05-1998

Some College (No Degree) - Accounting

Johnson & Wales University
Providence, RI

Skills

  • Corporate communications
  • Staff training and development
  • Marketing expertise
  • Human resources management
  • Salary structure/compensation analysis
  • Administrative skills
  • Profit and loss accountability
  • Financial document control
  • Team leadership
  • Safety assurance
  • Consistently meet goals
  • Staff training/development
  • Regulatory affairs
  • Contract negotiations
  • Vendor relationships
  • Relationship building
  • Sales analysis
  • Cost analysis and savings
  • Efficient multi-tasker
  • Staff development
  • Strategic planning
  • Profit and loss
  • Networking
  • Project management
  • Budgeting and cost control
  • Analytical skills
  • Motivation
  • New business development
  • Change implementation
  • Business administration
  • Data review
  • Organizational restructure and change
  • Process redesign

Timeline

GM

Wendys Restaurant
01.2022 - 10.2024

Team Leader Manager

Walmart
12.2019 - 12.2022

High School Diploma -

Southbridge High School

Some College (No Degree) - Accounting

Johnson & Wales University

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Darline Estrada Soto