Summary
Overview
Work History
Education
Skills
Awards Certificates
Timeline
Generic

Darline Francois

East Orange

Summary

Compassionate and dedicated human services professional with over 10 years of experience in direct support, child care, and customer service. Proven ability to provide attentive care to individuals with diverse needs, including experience with medication administration, personal grooming, and behavioral supervision. Bilingual in French and Creole, with a talent for deescalating situations, communicating effectively with families, and supporting students in achieving their educational goals. Seeking to apply my patience, observational skills, and organizational abilities as a Behavioral Classroom Aide.

Overview

10
10
years of professional experience

Work History

Direct support professional in a group home- overnight shift

Keystone LLc
Colton
06.2020 - Current
  • Support individuals with I/DD
  • Assist individuals both male and female residents, who require continuous supervision and support.
  • Cleaning, cooking, doing laundry, medication administration, transportation, and grooming.
  • Write information on Therap.
  • Make sure individuals goes to there doctor appointments.

Security

SIS Security Industry
Willow-brook mall
08.2021 - 12.2025
  • Checking for suspicious Activities, Check ID's, Before anyone enter the building
  • Patrolling and monitoring premises, controlling access, responding to emergencies
  • Maintaining a visible presence to deter crime, while also communicating effectively with authorities and the public.

Community Organizer

Urban League of Essex County
Newark
02.2016 - 03.2020
  • Work under minimal supervision as a customer service representative
  • Maintaining customer satisfaction while creating a welcoming atmosphere
  • Servicing clients, assist in the process of application and bridge the gap of language barrier between clients and employees.

Teachers Aide

  • Supported students with behavioral challenges in classroom settings.
  • Implemented individualized behavior intervention plans for diverse needs.
  • Collaborated with educators to create a positive learning environment.
  • Monitored student progress and documented behavioral incidents daily.
  • Assisted in crisis intervention to ensure student safety and well-being.
  • Engaged students in social skills activities to promote interaction.
  • Communicated effectively with parents regarding student behavior updates.
  • Trained new staff on behavioral techniques and intervention strategies.
  • Observed client interactions during playgroups or other activities to evaluate potential problems or areas of improvement.
  • Supported families of clients by offering guidance on managing challenging behaviors.
  • Encouraged positive relationships between peers by facilitating discussions about feelings and emotions.
  • Developed and implemented behavior intervention plans for clients.
  • Monitored client progress and documented changes in behavior.
  • Collaborated with other professionals, such as teachers, psychiatrists, and psychologists, to develop treatment plans for clients.
  • Taught clients how to manage stress through relaxation techniques and breathing exercises.
  • Implemented crisis intervention strategies when needed to deescalate situations involving aggressive behaviors.
  • Maintained a safe environment for all participants in therapeutic activities.
  • Supervised field trips or visits outside the facility as part of an overall treatment plan.
  • Facilitated communication between parents and guardians and school personnel regarding the client's progress or lack thereof.
  • Organized recreational activities to improve socialization among clients.
  • Assisted clients with daily living activities, such as personal hygiene and meal preparation.
  • Enforced rules consistently while providing support and understanding when necessary.
  • Provided individual and group counseling to clients with behavioral issues.

Education

BA & Bachelor degree - Psychology

Rutgers University
Newark, NJ
09.2020 - 12/2025

Associate Degree - General Studies

Essex County College
Newark, NJ
09.2016 - 05/2019

Skills

  • Compassionate
  • Dedicated
  • Direct support
  • Child care
  • Customer service
  • Medication administration
  • Personal grooming
  • Behavioral supervision
  • Bilingual
  • Deescalating situations
  • Effective communication
  • Supporting students
  • Patience
  • Observational skills
  • Organizational abilities

Awards Certificates

  • SORA License, 05/01/20, present
  • Adult First Aid/CPR, 01/01/25, present

Timeline

Security

SIS Security Industry
08.2021 - 12.2025

BA & Bachelor degree - Psychology

Rutgers University
09.2020 - 12/2025

Direct support professional in a group home- overnight shift

Keystone LLc
06.2020 - Current

Associate Degree - General Studies

Essex County College
09.2016 - 05/2019

Community Organizer

Urban League of Essex County
02.2016 - 03.2020
Darline Francois