Darling Durley

• Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
• Identified and corrected deficient performance and behaviors to achieve maximum productivity.
• Led employee relations through effective communication, coaching, training, and development.
• Assisted in organizing and overseeing assignments to increase efficiency
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Opened and closed location and monitored shift changes in a efficient manner

• Operated register to process payments and collect cash payment for order totals.
• Developed strong cooperative relationships with coworkers and managers.
• Learned all required tasks quickly to maximize performance.
• Contributed to team success by completing jobs quickly and accurately.
• Worked different stations to provide optimal coverage and meet production goals.
• Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.

• Taught children to organize toys, wash hands, and share by leading by example.
• Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
• Communicated positively with children and guardians.
• Organized and cleaned home after activities by picking up toys and straightening up play room.
• Played games, worked on puzzles, and read books to young children.
• Prepared healthy, age-appropriate snacks and meals.

Used strong interpersonal communication skills to convey information to others.

• Maintained clean, neat, and operational facilities to serve program needs.
• Communicated with staff members to stay informed about volunteer opportunities and events.
• My job was to walk dogs of all back grounds, and the skill required to do that is having patience even when the dog does not.