Customer Service Representative
Maximus (Health and Human Services)
Edinburg, Texas
09.2023 - 05.2025
- Assist new and existing customers fill out their application providing government programs like. Medicaid, Medicare,Snap.
- Providing customer accurate and basic routine inquiry case status of their application benefits.
- Providing appointment date reminding customers when will be time to renewal benefits.
- Use computerized system for tracking, information gathering, and troubleshooting.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly. Providing complete and accurate information.
- Utilized job-related software to prepare change of address, phone number, adding or removing a person on their case records.
- Managing a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution.
- Maintaining a thorough knowledge of the company and client programs, policies, and technology.
- Built rapport with customers through active listening, empathy, courtesy and personalized interactions.
- Respond to difficult and sensitive case with empathy, patience, and resilience.