Summary
Overview
Work History
Education
Skills
Timeline
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Darling Hernandez

Bakersfield,CA

Summary

Proven leader with a track record of enhancing customer satisfaction and boosting sales at Smart And Final. Skilled in inventory control and customer service, adept at fostering teamwork and collaboration. Demonstrated ability to develop effective sales strategies, resulting in increased revenue and repeat business.

Overview

12
12
years of professional experience

Work History

Sales Associate

TJX Companies
09.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Manager

Smart And Final
06.2021 - Current
  • Encouraged employee engagement and productivity through effective leadership.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Trained and supervised staff in the accurate processing of inbound shipments, ensuring timely delivery to sales floor.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Increased sales revenue by developing and implementing effective sales strategies.

Assistant Manager

Dollar Tree
08.2018 - 06.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Manager

Togo's Sandwiches
01.2013 - 08.2018
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.

Education

Associate Of Applied Business - Business

Bakersfield College
Bakersfield, CA

Diploma -

Centennial
Bakersfield, CA

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Excellent people skills
  • Goal oriented
  • Cash handling
  • Verbal/written communication
  • Cash register operation
  • Stocking and receiving
  • Client service
  • Store opening and closing
  • Sales expertise
  • POS system operation
  • Upselling
  • Retail store operations
  • Payment processing
  • Inventory tracking
  • Inventory control
  • Merchandise display
  • Display setup
  • Business development
  • Shipment processing
  • Fraud detection
  • Customer engagement

Timeline

Sales Associate

TJX Companies
09.2024 - Current

Manager

Smart And Final
06.2021 - Current

Assistant Manager

Dollar Tree
08.2018 - 06.2021

Manager

Togo's Sandwiches
01.2013 - 08.2018

Associate Of Applied Business - Business

Bakersfield College

Diploma -

Centennial

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Darling Hernandez