Emily Occeas
Kissimmee,FL
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Palazzo Lakeside Hotel
Kissimmee, FL
04.2023 - Current
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
Front Desk Agent
Paramount Hospitality Management LLC
ORLANDO, FL
03.2021 - 02.2023
- Answering phones, responding to emails, and performing basic clerical duties
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Provided information about hotel amenities, services, and local attractions.
- Maintained cleanliness of lobby area at all times.
- Scheduled reservations for groups and special events.
- Greeted customers in a professional and friendly manner.
- Booking reservations and handling customer inquiries
- Checking guests in and out and issuing room keys
- Verifying customers’ hotel registration information and calculating guests’ payments
- Solving any problems or complaints that may arise.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
Education
High school or equivalent -
James M Bennett High School
10.2022
Skills
- Room assignments
- Report Generation
- Guest Relations
- Information Protection
- Safety and security procedures
- Transportation information
- Credit and cash payments
- Guest amenities
Languages
- Spanish, Fluent
- Haitian Creole, Fluent
- English, Fluent
Timeline
Front Desk Agent
Palazzo Lakeside Hotel
04.2023 - Current
Front Desk Agent
Paramount Hospitality Management LLC
03.2021 - 02.2023
High school or equivalent -
James M Bennett High School
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