Darling Paumen
Finance And Technology
Chantilly,VA
Summary
Proven achiever with over 15 years in finance, banking, and media, notably at The World Bank HQ. Excelled in fostering client relationships and spearheading projects to enhance operational efficiency. Combines analytical prowess and exceptional communication skills with expertise in Microsoft 365 and Adobe Creative Cloud Suite, driving significant client satisfaction and business growth.
Overview
14
14
years of professional experience
3
3
Certificates
2
2
Languages
4
4
years of post-secondary education
Work History
Consultant
Caloyannides Consulting LLC
Herndon, VA
10.2022 - Current
- Managed diverse project teams effectively, fostering collaboration across departments toward achieving shared goals.
- Increased client satisfaction by implementing tailored solutions for their unique business needs.
- Established strong client relationships through excellent communication and negotiation skills to secure long-term contracts.
- Produced monthly, quarterly and annual analysis, statistics and metrics.
- Managed over 30 calls per day
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement
- Prepared presentations to explain revisions, enhancements and process improvements of organization's systems and programs
Cloud Consultant
The World Bank
Washington, DC
01.2019 - 10.2021
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
- Performed network security design and integration duties.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Diagnosed and executed resolution for network and server issues.
- Utilized source code control for tracking configurations and changes.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated creativity and resourcefulness through development of innovative solutions.
- Acted as team leader in group projects, delegating tasks and providing feedback.
- Skilled at working independently and collaboratively in team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to develop and implement creative solutions to complex problems.
- Worked well in team setting, providing support and guidance.
- Managed relationships with third-party vendors ensuring seamless integration of their products into overall solution stack offered to clients.
- Streamlined client workflows with customized automation tools and processes.
- Trained end-users in leveraging new functionalities offered by implemented cloud solutions.
Supervisor, Loan Portfolio
World Bank Credit Union
Washington, DC
08.2010 - 03.2015
- Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Enhanced communication within team by holding regular meetings and encouraging open dialogue among all members.
- Assisted in preparation of annual budgets, working closely with department heads to gather necessary information.
- Managed team of 14
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions
- Resolved conflicts among team members promptly, maintaining harmonious working environment conducive to productivity
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions
- Resolved conflicts among team members promptly, maintaining harmonious working environment conducive to productivity
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans
- Generated reports detailing findings and recommendations
- Evaluated customer needs and feedback to drive product and service improvements
- Collected, arranged, and input information into database system
Education
Bachelor of Science - Business
Strayer University
Washington 08.2001 - 11.2005
Skills
Fifteen years of experience working in finance, banking, media industries
Individual who thrives in environment that requires quick thinking, adaptability, preparedness
Analytical detail-oriented, with strong problem solving skills
Able to work with demanding time-critical deadlines
Excellent communicator with extensive background in customer service
Experienced computer user with extensive knowledge of software applications, including Microsoft 365, Adobe Creative Cloud Suite, AWS, Azure
Certification
AWS Certified Cloud Practioner
Timeline
Consultant
Caloyannides Consulting LLC
10.2022 - Current
AWS Certified Cloud Practioner
02-2022
Cloud Consultant
The World Bank
01.2019 - 10.2021
Supervisor, Loan Portfolio
World Bank Credit Union
08.2010 - 03.2015
Bachelor of Science - Business
Strayer University
08.2001 - 11.2005