Darling Rivera
Martinez,CA
Summary
- Dynamic professional with extensive experience at Contra Costa County Employment and Human Services Department, excelling in team management and customer service. Skilled in data analysis and decision-making, effectively navigating challenges to achieve program goals.
- Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Comprehensive Services Assistant Manager
Contra Costa County Employment and Human Services Department
11.2013 - Current
- Administer operational activities across multiple Head Start centers in the East and West county, ensuring adherence to performance standards and program goals.
- Developed strong working relationships with staff, fostering a positive work environment.
- Analyzed data reports to maintain compliance with state regulations.
- Handle crises professionally while coordinating with clients, staff, and the public.
- Collaborate with diverse communities, demonstrating cultural sensitivity and professionalism.
Senior Clerk
Contra Costa County Employment and Human Services Department
11.2010 - 10.2013
- Initiated and managed the Head Start program enrollment processes for families.
- Maintained and updated detailed records in the Clouds system database.
- Coordinated with external community agencies for program support.
- Performed health screenings and organized children's documentation efficiently.
- Prioritized workload effectively managing multiple tasks at once maintaining focus under pressure while meeting deadlines consistently.
- Set up meetings and organized supporting materials.
Education
Associate of Science - Sociology
Contra Costa College
San Pablo, CA10-2025
Skills
- Contract and program compliance
- Advanced proficiency in Microsoft Word, Excel, and Outlook
- Strong written and oral presentation skills
- Fluent in English and Spanish, culturally competent
- Data management and report generation
- Crisis resolution and decision-making
- Customer Service
- Team leadership
Certification
Family Development Credential
Making Parenting A Pleasure Trainer
Languages
Spanish
Timeline
Comprehensive Services Assistant Manager
Contra Costa County Employment and Human Services Department
11.2013 - Current
Senior Clerk
Contra Costa County Employment and Human Services Department
11.2010 - 10.2013
Associate of Science - Sociology
Contra Costa College
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