DARLINGTON AGYEKUM

• Administered medication as directed by physician.
• Maintained clean, safe, and well-organized client environment.
• Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
• Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
• Assisted disabled clients to support independence and well-being.
• Entrusted to handle confidential and sensitive situations in professional matter.
• Recorded status and duties completed in logbooks for management.
• Transported clients to and from medical appointments with safety and efficiency.
• Educated clients and family members on relevant topics to support independent living.
• Served as a reliable point of contact for family members, maintaining open lines of communication about client progress and addressing any concerns promptly.
• Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.

• Oversee and manage operations of delivery station, ensuring the highest level of operational performance, efficiency, and quality.

• Lead a team of 52 associates and 2 Process Assistants, providing coaching, training, and performance management to drive individual and team success.

• Implement standardized processes and procedures to optimize productivity, reduce errors, and improve overall operational efficiency.

• Monitored key performance indicators (KPIs) and implemented strategies to meet and exceed targets, including stow and pick rates, cycle time, and customer satisfaction
• Actively participate in leadership meetings and contribute to strategic planning initiatives for site
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Managed portfolio of projects, ensuring successful delivery within scope, timeline, and budget constraints
• Conduct risk assessments and develop risk mitigation strategies, proactively addressing potential project risks and issues.
• Mentor and coach associates, providing guidance, performance feedback, and professional development opportunities.
• Conduct regular audits of facility operations to ensure compliance with industry regulations and company policies.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.

• Improved software efficiency by troubleshooting and resolving coding issues.
• Collaborated with cross-functional teams to deliver high-quality products on tight deadlines.
• Wrote scraping scripts using JavaScript and executed from Node.js to scrape data from websites where APIs did not exist, to retrieve data.
• Saved time and resources by identifying and fixing bugs before product deployment.
• Utilized node-html-parser open-source library to turn website data to meta-data that could then be queried using CSS and manipulated to pull desired data.
• Enhanced user experience through designing and implementing user-friendly interfaces.

• Investigated theft (internal or external) and worked to meet safety and productivity expectations.

• Supervised and trained new detectives and visual security officers according to company policies and standards.


• Effectively managed and communicated with visual security officers to make their presence visible in a particular area to deter shoplifting.

• Made reports on all theft incidents, merchandise recoveries, accident investigations and audits.

• Testified in court concerning any case, criminal or civil, wherein the company is party of interest to which Asset Protection Store Detective is summoned.

• Worked on special assignments, investigations, and surveillance as required.

• Adhered to asset protection programs and procedures to enforce audit compliance.

• Processed customer returns and payments accurately and efficiently
• Recommended products to customers, thoroughly explaining details
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Provided excellent customer support to customers, paying attention to needs.