Darlington Dahn
Dallas,TX
Summary
Adaptable IT Support Specialist offering five dynamic years of Help Desk and Management experience in challenging client-facing, problem-solving, team-based Desktop, Hardware, and IT Support roles.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Technician
Gem Southwest
Dallas, TX
12.2022 - Current
- Troubleshoot Level 2 software, hardware, and network problems for tech startups
- Install, configure, and maintain software and hardware
- Provide direct application support by responding to operational problems
- Configure switches and routers
- Recommend process improvements
- Urgently study emerging technology.
Hardware Technician
Regency Technologies
Grand Prairie, TX
01.2022 - 12.2022
- Audit, troubleshoot, and repair hardware for a thriving tech company
- Sanitize and serialize storage via mass wiping machines
- Evaluate the viability of laptops and desktops
- Salvage or scrap components
- Utilize password-cracking software
- Document results.
Sales Associate
IBC Bank
Oklahoma City, OK
01.2021 - 12.2021
- Deliver high-quality services and deliverables to further objectives
- Assist with opening new accounts and securing loans, debit, and credit cards at Fortune 500 banks
- Call customers
- Log calls
- Report to Branch Manager.
Help Desk Support
Hobby Lobby (Distribution center)
Oklahoma City, OK
12.2019 - 12.2020
- Install, upgrade, support, and troubleshoot Windows OS, MAC OS, and other authorized desktop applications
- Install, configure, and troubleshoot computer hardware, software, printers, and peripherals
- Assist with onboarding of new users
- Serve as the primary contact for in-office staff regarding technical queries and issues.
IT Desktop Support
TGS Computer
01.2016 - 12.2019
- Assist with the setup and configuration of VPN connections for remote users
- Research and resolve complex problems
- Provide technical support to end-users
- Collaborate with other IT team members
- Install, configure, and troubleshoot computer hardware, software, printers, and peripherals
- Document all support activities and solutions
- Train computer users on new hardware and software
- Assist in the administration of network devices.
Education
Associate of Science - Computer Networking
Blue Crest University College
01.2018
Skills
- Hardware Configurations, Complaint Resolution, Customer Service,Preventive Maintenance
- Knowledge of LAN/WAN technologies and protocols (TCP/IP, DNS, DHCP)
- Excellent problem-solving skills and attention to detail
- Hardware Installation, Software updating, Debugging
- Application installations,Troubleshooting and diagnostics
- Information Security,User Training,Remote Support,Technical Documentation,Active Listening,Effective Communication,Teamwork and Collaboration
Certification
- AWS Solution Architect (Expected)
- CCNA Certification (Expected)
- AWS Certified Cloud Practitioner
- Basic Computer Certification – Bangladesh Friendship Center
- Life and Health Insurance License
Timeline
IT Technician
Gem Southwest
12.2022 - Current
Hardware Technician
Regency Technologies
01.2022 - 12.2022
Sales Associate
IBC Bank
01.2021 - 12.2021
Help Desk Support
Hobby Lobby (Distribution center)
12.2019 - 12.2020
IT Desktop Support
TGS Computer
01.2016 - 12.2019
Associate of Science - Computer Networking
Blue Crest University College
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