DARLINGTON NNADI
Katy,TX
Summary
Dynamic Business Solutions Manager with a proven track record at JP Morgan Chase Bank NA, specializing in solutions management and cross-functional team coordination. Excelled in business analysis, driving customer satisfaction, and achieving cost-savings through innovative solutions. Recognized for exceptional leadership and data analytics skills, adept at delivering strategic business outcomes and enhancing operational efficiency.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Business Solutions Manager
JP Morgan Chase Bank NA
Houston, TX
07.2023 - Current
- Analyzed client financial and operational performance, evaluated business processes and recommended solutions to improve customer satisfaction and indemnity accuracy.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Recognized by management for providing exceptional customer service.
- Maintained updated knowledge through continuing education and advanced training.
- Achieved cost-savings by developing functional solutions to problems.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Assistant Manager
Wazobiaafricankitchen.com
Houston, TX
02.2022 - 06.2023
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Maintained up-to-date knowledge of company products and services.
- Recruited and trained new employees to meet job requirements.
- Coordinated with other departments to ensure smooth flow of operations.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Created reports on sales trends, inventory levels, and financial data.
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed customer service inquiries and complaints in a timely manner.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Established processes for monitoring customer satisfaction levels.
- Reviewed completed work to verify consistency, quality, and conformance.
- Collaborated with management on developing strategic plans for achieving business goals.
Branch Relationship Executive
Fidelity Bank Plc
Lagos, Nigeria
06.2008 - 04.2021
- Developed and executed strategies to achieve and exceed sales targets for banking products and services.
- Monitored financial market trends to provide timely and relevant financial advice to clients.
- Prepared monthly financial statements for review by senior management.
- Prospected and partnered with interested parties to develop investment plans and served as financial management advisor.
- Participated in regular meetings with senior staff members regarding branch operations and performance.
- Utilized CRM tools to track client interactions, preferences, and feedback to improve service delivery.
- Supported sourcing initiatives with cycle time reduction and product cost out.
- Created reports on sales performance and customer feedback for management review.
- Processed maintenance, operations and correspondence for new and existing accounts.
- Participated in training and mentoring of new associates, assisting with onboarding.
- Collaborated with internal teams, including mortgage, investment, and commercial banking, to provide holistic financial solutions.
- Provided advice to customers on banking products and services.
- Provided financial education and advice to clients, enhancing their understanding of banking options.
- Implemented risk management strategies to minimize losses due to fraud or theft.
- Developed and maintained relationships with customers and assisted in generating sales opportunities.
Education
MBA - Business Administration And Management
Obafemi Awolowo University,Ile-Ife
Nigeria03-2014
Bachelor of Science - Marketing
Imo State University, Owerri
Nigeria09-2006
Skills
- Solutions management
- Business analysis
- Data analytics
- Business technology analysis
- Cross-functional team coordination
- Business continuity planning
- Innovation management
- Marketing
Affiliations
- soccer fanatic.
- Huge appetite for learning and development.
- Traveling.
- Fashion Encyclopedia.
- Meeting people.
- health and wellness crusader
Accomplishments
- Target Buster Award (Lagos & Southwest Regional Bank for 3 Consecutive FYE - Nigeria)
- Most profitable branch manager in PBT performance for three consecutive fiscal year ends in Nigeria.
- Most talked-about branch manager award: 2017, 2018, and 2019 - Nigeria.
Certification
- Fellow Chartered Institute of Bankers of Nigeria (CIBN)
- 30-Hour OSHA Certification (University of South Florida)
- CPR/AED and First Aid certification (American Health Care Academy)
- Fire watch & life safety operations (Texas public safety training academy)
- Forklift operations & safety (CERTUS)
Languages
English
Professional
References
References available upon request.
Timeline
Business Solutions Manager
JP Morgan Chase Bank NA
07.2023 - Current
Assistant Manager
Wazobiaafricankitchen.com
02.2022 - 06.2023
Branch Relationship Executive
Fidelity Bank Plc
06.2008 - 04.2021
- Fellow Chartered Institute of Bankers of Nigeria (CIBN)
- 30-Hour OSHA Certification (University of South Florida)
- CPR/AED and First Aid certification (American Health Care Academy)
- Fire watch & life safety operations (Texas public safety training academy)
- Forklift operations & safety (CERTUS)
MBA - Business Administration And Management
Obafemi Awolowo University,Ile-Ife
Bachelor of Science - Marketing
Imo State University, Owerri
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