Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Darlington Oguy

Dallas,TX

Summary

I am a hard-working, dependable employee. I am always on time. I work well with others as well as independently. I learn quickly and I do not stop until the job is done. I am very thorough and am willing to take on any task/tasks that are put before me. I have excellent customer service/problem solving skills. I have exceptional time management and am able to prioritize and and demonstrate a sense of urgency in order to achieve completion. I will strive to take each day as an opportunity to learn, grow and succeed. I will not limit myself to just meet standards but also set and exceed them. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

2
2
years of professional experience

Work History

Apple Specialist

Employee
08.2023 - 03.2024
  • Diligently maintained safety and quality standards.
  • Completed product assembly according to standardized procedures.
  • I inspected and repaired products to meet project expectations.
  • Examined final products for conformance with quality and design standards.
  • Used hand and power tools to perform operational and routine tasks.
  • Facilitated project production by coordinating workflow, tracking production status, reporting, and coordinating schedules.
  • Partnered with internal departments to achieve quality project deliverables for all manufactured materials.
  • Developed strong relationships with clientele through attentive listening skills, understanding their unique requirements before suggesting suitable solutions for their technology needs.
  • Retain a loyal customer base by consistently delivering on promises, providing exceptional service, and always going the extra mile to address individual needs.
  • Delivered exceptional customer service experiences, resulting in positive reviews and referrals from satisfied clients.
  • Contributed to the successful launch of new Apple devices by participating in promotional events that generated excitement around the latest products.
  • Participated in ongoing training programs to stay current with Apple product advancements and updates.
  • Supported store management with administrative tasks, including scheduling appointments, processing transactions, and handling customer inquiries professionally.
  • Enhanced customer satisfaction by providing personalized and knowledgeable assistance in selecting Apple products.
  • Educated customers on device usage, ensuring seamless integration into their daily lives.
  • Resolved technical issues for customers, resulting in increased brand loyalty and repeat business.
  • Collaborated with team members to consistently achieve sales targets and exceed customer expectations.
  • Maintain clean, organized displays to showcase Apple products effectively and attractively to customers.
  • I guided customers through software updates and troubleshooting processes patiently, ensuring they were confident about using their Apple devices.
  • Assisted customers with product selection based on individual needs and preferences.
  • Trained new personnel regarding company operations, policies, and services.
  • Collected and returned unpurchased or returned items to the correct shelf locations and arranged displays to promote sales.
  • Recommended, selected, and helped locate and obtain out-of-stock products based on customer requests.

Walmart

Employee
01.2022 - 07.2023
  • Developed and maintained courteous and effective working relationships.
  • Excellent communication skills, both verbal and written.
  • Gained strong leadership skills by managing projects from start to finish.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Delivered services to customer locations within specific timeframes.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Resolved problems, improved operations and provided exceptional service.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Strengthened communication skills through regular interactions with others.
  • Gained extensive knowledge in data entry, analysis and reporting.

Education

Richland College
Dallas, TX
06.2025

High School Diploma -

Fermion
Bafoussam Cameroon
06.2019

Skills

  • Excellent Customer Service/Personnel/Critical Thinking/Problem Solving skills
  • Punctual
  • Dependability and Cooperation
  • Client Relationship Building
  • Hardware Repair
  • Device configuration
  • Software Installation
  • Expert Troubleshooting
  • Apple product knowledge
  • Direct Sales
  • Customer Service
  • Needs Assessment
  • Call Documentation
  • Warehousing functions
  • POS systems expert
  • Product and service knowledge
  • Customer Relations
  • Time Management
  • Call Center Operations
  • Retail store support
  • Customer service orientation
  • Project management abilities
  • Organizational Skills
  • Product Knowledge
  • Problem Resolution
  • Money handling abilities
  • Medical terminology knowledge
  • Team Collaboration
  • Employee Coaching
  • Sales and Upselling
  • Remote Office Availability
  • Microsoft Exchange
  • Computer Skills
  • Calm Under Pressure
  • Sales closing
  • HRIS
  • Allscripts
  • Microsoft Office
  • Google Chrome Suite

Languages

English
French

Timeline

Apple Specialist

Employee
08.2023 - 03.2024

Walmart

Employee
01.2022 - 07.2023

Richland College

High School Diploma -

Fermion
Darlington Oguy