Darlis Ventura
Stony Point,NY
Summary
Motivated Store Manager with a proven track record at Forever 21, excelling in customer experience and inventory management. Recognized for enhancing sales performance through strategic team leadership and operational improvements. Committed to fostering a collaborative environment while driving productivity and achieving high customer satisfaction.
Overview
7
7
years of professional experience
Work History
Store Manager
Forever 21
Central Valley, NY
11.2023 - Current
- Generated sales volume of $4 million while overseeing 8,000 sq. ft. store and 25 staff members.
- Served as District LP Captain, partnering with Store Managers in the Focus Program, and assisting with LP audits and loss prevention strategies.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Monitored individual LOD performance and provided coaching to enhance KPI metrics through weekly performance recaps.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw inventory management through audits and shrinkage control.
- Managed the stock team by UPH to maximize productivity.
Assistant Manager of Operations
Forever 21
Central Valley, NY
08.2021 - 11.2023
- Developed and implemented operational strategies to improve sales performance and customer satisfaction.
- Established new SOP standards for the back of house, hiring procedures, and directed the rollout process.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed supply ordering and product organization for the Back of House to enhance workflow efficiency.
Assistant Manager of Operations
Forever 21
West Nyack, NY
08.2018 - 08.2021
- Conducted daily touch-bases as LOD with staff members to determine focus areas, review policy changes, and foster positive communication to meet targeted $6 million in sales.
- Provided guidance and support to store teams on operational issues such as product knowledge, customer service standards, stock replenishment.
- Assisted with interviewing and hiring employee team members with appropriate skills to maintain the required 50+ staff members.
- Trained and coached staff on credit and email capture for our Rewards/Loyalty program.
Assistant Manager
Forever 21
The Bronx, NY
11.2017 - 08.2018
- Collaborated with management on developing strategic plans for achieving business goals to hit the targeted $5 million in sales.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Coordinated with other departments to ensure smooth flow of operations.
Education
Liberty University
Lynchburg, VASkills
- Customer Experience
- Visual Merchandising
- Inventory Management
- Sales Performance
- Operations Management
- Team Leadership & Development
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Store Manager
Forever 21
11.2023 - Current
Assistant Manager of Operations
Forever 21
08.2021 - 11.2023
Assistant Manager of Operations
Forever 21
08.2018 - 08.2021
Assistant Manager
Forever 21
11.2017 - 08.2018
Liberty University
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